Volusion incident

Some stores have reported downtime

Critical Resolved View vendor source →

Volusion experienced a critical incident on May 27, 2025 affecting Merchant Storefronts and Merchant Dashboard, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:26 PM UTC
Resolved
May 27, 2025, 09:06 PM UTC
Duration
3h 39m
Detected by Pingoru
May 27, 2025, 05:26 PM UTC

Affected components

Merchant StorefrontsMerchant Dashboard

Update timeline

  1. investigating May 27, 2025, 05:26 PM UTC

    We have received reports of downtime and are currently investigating. We will update you here as soon as possible.

  2. monitoring May 27, 2025, 05:30 PM UTC

    We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.

  3. resolved May 27, 2025, 09:06 PM UTC

    This incident has been resolved.