Resolved after 12 hours 42 minutes, affecting Website and Mobile App, on October 7, 2026.
We experienced an extremely abnormal volume of media imports from our clients, resulting in a bottleneck the media processing system. We are implementing further countermeasures to mitigate any future issues.
Affected components
Update timeline
- investigating Oct 07, 2026, 06:05 AM UTC
We are seeing extremely long media processing times. Our team is investigating now.
- monitoring Oct 07, 2026, 06:43 AM UTC
Media processing is working now. We are monitoring to ensure it continues to function normally.
- resolved Oct 07, 2026, 06:48 PM UTC
We experienced an extremely abnormal volume of media imports from our clients, resulting in a bottleneck the media processing system. We are implementing further countermeasures to mitigate any future issues.
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Amazon Web Services