Horizon Cloud Service next-gen: Issue Impacting VM Provisioning - Japan Region

Update timeline

1. identified Apr 22, 2026, 09:59 AM UTC

   The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools. We are actively working to determine the root cause and will provide updates as more information becomes available.

2. identified Apr 22, 2026, 10:57 AM UTC

   Customers may experience delays or failures when creating, deleting, or updating Desktop Pools in the Japan Region. We are actively working to mitigate the issue and will provide updates as more information becomes available.

3. monitoring Apr 22, 2026, 12:02 PM UTC

   Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available. Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

4. resolved Apr 22, 2026, 12:31 PM UTC

   The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.