Workspace ONE UEM: Availability issues / Germany (Partial Region)

Update timeline

1. investigating Mar 17, 2026, 09:59 AM UTC

   Omnissa Workspace ONE detected issues which may have impacted availability for SaaS environments. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly. Omnissa Cloud Services portal has been updated for customers affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

2. identified Mar 17, 2026, 10:42 AM UTC

   Omnissa Workspace ONE continues to experience issues. Operations teams have identified the issue at network infrastructure which persists after following standard remediation protocols. Operations teams are actively working to resolve the issue.

3. resolved Mar 17, 2026, 10:59 AM UTC

   The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.