VMWare Cloud Services Outage History
VMWare Cloud Services is up right nowPingoru has recorded 76 incidents for VMWare Cloud Services: 76 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 249 of 720 (35%) |
| May 2026 | 1 | 145 of 744 (20%) |
| June 2026 | 12 | 537 of 720 (75%) |
| July 2026 | 19 | 466 of 744 (63%) |
| August 2026 | 14 | 315 of 744 (42%) |
| September 2026 | 14 | 541 of 720 (75%) |
| October 2026 | 15 | 309 of 535 (58%) |
Incidents, newest first
Major September 2, 2026 Issue with AWS Cost History drilldown Reports 1d 3h
Started Sep 02, 2026, 03:20 AM UTC· resolved Sep 03, 2026, 06:43 AM UTC
- investigating Sep 02, 2026, 03:20 AM UTC
We are aware of an issue where customers accessing the AWS Cost History drilldown reports within the classic CloudHealth experience may encounter slow loading times or drilldowns unavailable. The CloudHealth NX experience is operating normally and is fully unaffected. We strongly encourage customers to use the equivalent capability at apps.cloudhealthtech.com/nx/cost/history while we resolve this issue. Our engineering teams are engaged and are actively investigating the issue. We will provide updates as more information becomes available.
- investigating Sep 02, 2026, 06:49 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Sep 03, 2026, 06:43 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 1, 2026 Potential Degradation Of Service Impacting US Region 4h 40m
Started Sep 01, 2026, 03:45 PM UTC· resolved Sep 01, 2026, 08:25 PM UTC
- resolved Sep 01, 2026, 08:25 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 1, 2026 Performance Issues Impacting CASB Gatelet Service In US Region 5h 33m
Started Sep 01, 2026, 02:55 PM UTC· resolved Sep 01, 2026, 08:28 PM UTC
- resolved Sep 01, 2026, 08:28 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 31, 2026 Customers using UPE to push policy to CloudSWG May Encounter Policy Compile Failures when policy references User-Agents with ";" 1d 11h
Started Aug 31, 2026, 03:46 PM UTC· resolved Sep 02, 2026, 03:02 AM UTC
- investigating Aug 31, 2026, 10:32 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Sep 02, 2026, 03:02 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 30, 2026 ZTNA issues while accessing ZTNA product via enterprise console 1d 2h
Started Aug 30, 2026, 09:20 AM UTC· resolved Aug 31, 2026, 12:16 PM UTC
- investigating Aug 30, 2026, 12:36 PM UTC
The maintenance is complete and the service is restored. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Aug 31, 2026, 12:16 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 21, 2026 DX O2 SAAS (US Infrastructure) 3d 12h
Started Aug 21, 2026, 06:12 AM UTC· resolved Aug 24, 2026, 07:06 PM UTC
- investigating Aug 21, 2026, 08:04 AM UTC
Issue is resolved and service is stable. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major August 20, 2026 CASB Gatelets Degraded Performance –
Started Aug 20, 2026, 08:38 PM UTC· resolved Aug 20, 2026, 08:38 PM UTC
- investigating Aug 20, 2026, 09:15 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major August 20, 2026 Cloud Secure Web Gateway - Customers in US West Region routing via CASB may experience intermittent delays 23h 38m
Started Aug 20, 2026, 04:33 PM UTC· resolved Aug 21, 2026, 04:12 PM UTC
- investigating Aug 20, 2026, 05:23 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Aug 21, 2026, 04:12 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 18, 2026 Intermittent performance issues in GGBLO (London) POP –
Started Aug 18, 2026, 09:50 PM UTC· resolved Aug 18, 2026, 09:50 PM UTC
- investigating Aug 18, 2026, 09:50 PM UTC
Between 07:55 and 08:45 UTC on August 18, 2026, DEI and PBR services in the London (GGBLO) POP experienced intermittent performance issues. The root cause appears to stem from a platform provider issue. We have escalated the incident to the provider along with initial telemetry logs. Traffic has normalized, and we are actively monitoring the environment.
- investigating Aug 19, 2026, 05:57 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- investigating Aug 20, 2026, 09:34 AM UTC
Between 07:51 and 09:11 UTC on August 20 2026, DEI services in the London (GGBLO) POP experienced intermittent performance issues. Engineers continue to investigate the cause of the issue and will provide updates as soon as new information is available.
- resolved Aug 21, 2026, 09:35 AM UTC
We will continue to monitor the service for stability and provide updates as soon as new information becomes available.
Major August 17, 2026 Cloud Secure Web Gateway - Intermittent performance issues in GGBLO (London) POP 15h 56m
Started Aug 17, 2026, 07:48 AM UTC· resolved Aug 17, 2026, 11:44 PM UTC
- resolved Aug 17, 2026, 11:44 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 12, 2026 Cloud SWG: Microsoft incorrectly Geolocating Warsaw, Poland (GPOWA) IP Addresses 4d 9h
Started Aug 12, 2026, 04:17 PM UTC· resolved Aug 17, 2026, 01:18 AM UTC
- investigating Aug 12, 2026, 04:17 PM UTC
Microsoft has incorrectly geolocated our Warsaw, Poland (GPOWA) POP IP addresses as being in Algeria. As a result, customers connecting through the GPOWA POP who enforce Microsoft Conditional Access policies blocking Algerian IP addresses may be unable to access Microsoft services. Impacted customers are requested to adjust conditional access policies to allow users to access the service. We will provide updates as new information becomes available.
- investigating Aug 14, 2026, 05:12 PM UTC
Microsoft has confirmed they are actively working to fix the IP geolocation misidentification for our Warsaw, Poland (GPOWA) POP and expect to deploy a resolution by the end of August or sooner. As a reminder, customers using GPOWA POP with Microsoft Conditional Access policies that block Algerian IPs should temporarily update their policies to allow access. We will share further updates as new information becomes available.
Major August 12, 2026 Cloud Secure Web Gateway - Customers in EU routing via CASB are experiencing intermittent delays 2d 3h
Started Aug 12, 2026, 03:27 PM UTC· resolved Aug 14, 2026, 07:14 PM UTC
- investigating Aug 13, 2026, 03:27 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major August 10, 2026 AppNeta - Alarm Console and Alarm Summary pages not respecting noise filter 17h 57m
Started Aug 10, 2026, 04:04 AM UTC· resolved Aug 10, 2026, 10:02 PM UTC
- investigating Aug 05, 2026, 10:26 PM UTC
Broadcom Engineering is investigating an issue with the Alarm Console and Alarm Summary pages not respecting the state of the noise filter toggle. During this time, if the noise filter toggle is enabled, noisy alarms will not be cleared from the page as expected.
Major August 6, 2026 Service Outage (US) 34m
Started Aug 06, 2026, 05:42 PM UTC· resolved Aug 06, 2026, 06:17 PM UTC
- resolved Aug 06, 2026, 06:17 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 6, 2026 CloudHealth AWS Account Status Issue –
Started Aug 06, 2026, 07:17 AM UTC· resolved Aug 06, 2026, 07:17 AM UTC
- investigating Aug 06, 2026, 03:53 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major August 5, 2026 Cloud SWG: Degraded Performance for Customers Using CASB Gatelets (US Central Region) 1d 2h
Started Aug 05, 2026, 04:22 PM UTC· resolved Aug 06, 2026, 07:18 PM UTC
- investigating Aug 05, 2026, 05:06 PM UTC
We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Aug 06, 2026, 07:18 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major August 5, 2026 AppNeta Service - Degraded 20h 41m
Started Aug 05, 2026, 01:36 AM UTC· resolved Aug 05, 2026, 10:18 PM UTC
- investigating Aug 05, 2026, 01:36 AM UTC
Broadcom engineering is investigating an ongoing incident broadly affecting AppNeta services. During this time, users may not be able to log in or browse the system. Additionally, Monitoring Point Telemetry may not be processing or persisting. We are investigating the issue and will post updates here.
- investigating Aug 05, 2026, 01:52 AM UTC
Broadcom Engineering has restored service and will continue to monitor the system.
- resolved Aug 05, 2026, 10:18 PM UTC
We have monitored the service for stability and this incident is now considered resolved.
Major July 24, 2026 API Service Degradation 1h 39m
Started Jul 24, 2026, 07:56 PM UTC· resolved Jul 24, 2026, 09:36 PM UTC
- resolved Jul 24, 2026, 09:36 PM UTC
We have monitored the service for stability and this incident will now be closed.
Major July 24, 2026 Event Processing Delays 3d 2h
Started Jul 24, 2026, 05:13 AM UTC· resolved Jul 27, 2026, 07:32 AM UTC
- investigating Jul 24, 2026, 07:36 AM UTC
As of 07:23 UTC, the backlog has cleared. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Jul 27, 2026, 07:32 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 22, 2026 Drop in Incoming transaction requests (AREQ) from MasterCard 1h 8m
Started Jul 22, 2026, 07:08 PM UTC· resolved Jul 22, 2026, 08:16 PM UTC
- resolved Jul 22, 2026, 08:16 PM UTC
Arcot confirms that the drop in incoming AREQ from card schemes is resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Major July 22, 2026 Carbon Black - Event Processing delays in the APJ region. 1d 3h
Started Jul 22, 2026, 10:10 AM UTC· resolved Jul 23, 2026, 01:24 PM UTC
- investigating Jul 22, 2026, 10:10 AM UTC
A small subset of customers may have been experiencing issues with delayed Event Processing. The issue has been identified and remediation actions implemented. Services are currently being monitored to ensure any backlog of alerts and events are processed.
- resolved Jul 23, 2026, 01:24 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 22, 2026 Intermittent drop in incoming volume from card schemes 2h 12m
Started Jul 22, 2026, 02:38 AM UTC· resolved Jul 22, 2026, 04:50 AM UTC
- resolved Jul 22, 2026, 07:10 AM UTC
Arcot observed processing delays for incoming Authentication Request (AReq) from card schemes. Impact: Transactions may have experienced increased latency within Arcot ACS, resulting in directory server timeouts as well as incomplete or unavailable authentications. Consequently, cardholders may have experienced purchase failures. Internal teams engaged quickly and successfully implemented recovery actions to resolve the incident. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Major July 17, 2026 CloudHealth - Discrepancy with AWS monthly data being displayed for July 2026 3d 2h
Started Jul 17, 2026, 12:35 PM UTC· resolved Jul 20, 2026, 02:59 PM UTC
- investigating Jul 17, 2026, 12:35 PM UTC
AWS Customers logging into Cloudhealth will notice an inflated cost for the month of July 2026. This is caused by an upstream issue with the AWS Billing and Cost Management Console. The CloudHealth engineering team is closely monitoring the situation as AWS works toward a resolution.
- investigating Jul 18, 2026, 02:22 AM UTC
AWS has reported that backfills are progressing but are taking longer than anticipated. Their new ETA for all customers to have corrected billing data is 12:00 AM PDT (07:00 UTC) July 19. CloudHealth will reprocess all impacted customers at that time and expects all customers to have corrected cost data in reports by 12:00 AM PDT (07:00 UTC) July 20 or sooner. We will provide further updates as necessary and/or when data has been updated.
- investigating Jul 19, 2026, 12:32 AM UTC
AWS has confirmed that bills have been corrected for the majority of their customers by 6:00 AM PDT (13:00 UTC) July 18. CloudHealth began reprocessing bills and reports for impacted customers at that time and have confirmed that costs have been corrected once the report generation cycle completes. We expect costs to be fully refreshed and corrected for all customers by 6:00 PM PDT (01:00 UTC) July 19 or sooner.
- resolved Jul 20, 2026, 02:59 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 17, 2026 Intermittent Cloud Portal issues in US region 3d 3h
Started Jul 17, 2026, 02:41 AM UTC· resolved Jul 20, 2026, 06:15 AM UTC
- investigating Jul 17, 2026, 03:02 AM UTC
Portal login issue is now resolved. We are closely monitoring the service to ensure continued stability and will provide further updates as new information becomes available.
- resolved Jul 20, 2026, 06:15 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major July 15, 2026 Intermittent Failure Rate for EMV3DS Challenged Transactions 8h 38m
Started Jul 15, 2026, 10:02 AM UTC· resolved Jul 15, 2026, 06:40 PM UTC
- investigating Jul 15, 2026, 12:00 PM UTC
At this point, Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. Arcot continues to stay closely engaged with Mastercard, monitoring the situation and tracking their recovery efforts. Impact: Frictionless transactions (which do not require a challenge step) are entirely unaffected. However, cardholders may experience intermittent failures if a challenge step is triggered.
- resolved Jul 15, 2026, 06:40 PM UTC
Arcot confirms that the earlier noticed intermittent rate of MasterCard challenge transaction failures has been resolved and being confirmed by the Mastercard's internal technical teams. Arcot teams confirm that the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.