VMWare Cloud Services Outage History
VMWare Cloud Services is up right nowPingoru has recorded 80 incidents for VMWare Cloud Services: 80 in the last 12 months and 47 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 249 of 720 (35%) |
| May 2026 | 1 | 145 of 744 (20%) |
| June 2026 | 12 | 537 of 720 (75%) |
| July 2026 | 19 | 466 of 744 (63%) |
| August 2026 | 14 | 315 of 744 (42%) |
| September 2026 | 14 | 541 of 720 (75%) |
| October 2026 | 19 | 365 of 744 (49%) |
| November 2026 | 0 | 1 of 1 (100%) |
Incidents, newest first
Major October 28, 2026 CloudSOC in US West Experiencing Degraded Performance 1h 40m
Started Oct 28, 2026, 12:47 PM UTC· resolved Oct 28, 2026, 02:27 PM UTC
- investigating Oct 28, 2026, 12:47 PM UTC
CloudSWG customers that send their traffic to CloudSOC in the US-WEST region may experience degraded performance. Technical teams are investigating the issue and further updates will be posted as information becomes available.
- identified Oct 28, 2026, 01:23 PM UTC
We have identified the cause of the issue and are currently rerouting the affected traffic from US WEST to US EAST to mitigate the degraded performance issue. We will provide updates as new information becomes available.
- investigating Oct 28, 2026, 02:27 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major October 28, 2026 US West CASB Gateway Services Unavailable 1h 59m
Started Oct 28, 2026, 12:27 PM UTC· resolved Oct 28, 2026, 02:27 PM UTC
- investigating Oct 28, 2026, 12:27 PM UTC
We are currently experiencing an incident affecting our CASB Gateway services. The services are failing open, so traffic is being allowed through without CASB or DLP inspection or enforcement. Further updates will be posted as information becomes available.
- identified Oct 28, 2026, 01:23 PM UTC
We have identified the cause of the issue and are currently rerouting the affected traffic from US WEST to US EAST to mitigate the degraded performance issue. We will provide updates as new information becomes available.
- investigating Oct 28, 2026, 02:27 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Major October 28, 2026 Failures To Browse Isolated To Specific Domains - GILTA 22h 54m
Started Oct 28, 2026, 10:12 AM UTC· resolved Oct 29, 2026, 09:06 AM UTC
- investigating Oct 28, 2026, 10:12 AM UTC
We are investigating failures to browse isolated to several domains when end users are connected to Cloud SWG Tel Aviv (GILTA) data center. End users receive an error page indicating that "This site can't be reached" or that a timeout was exceeded. The issue is only affecting customers who use the [Consolidated SWG Policy](https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/cloud-swg/help/threat-protection/about_webiso_co/consolidated-swg-policy-full-web-isolation.html) in Cloud SWG.
- investigating Oct 28, 2026, 11:54 AM UTC
We have implemented a workaround for this issue and continue to investigate the underlying cause. We will provide updates as new information becomes available.
- investigating Oct 28, 2026, 12:49 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 29, 2026, 09:06 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 20, 2026 New Configuration Propagation Delays 1d 4h
Started Oct 20, 2026, 08:21 AM UTC· resolved Oct 21, 2026, 12:23 PM UTC
- investigating Oct 20, 2026, 08:21 AM UTC
We are aware of an issue where customers will not see the latest configurations updated in the ClientNet portal. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available. We will continue to provide updates as more information becomes available.
- investigating Oct 20, 2026, 10:29 AM UTC
The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.
- identified Oct 20, 2026, 10:55 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:25 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:23 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 20, 2026 Web Isolation Degraded Performance in Europe Region 1d 4h
Started Oct 20, 2026, 07:22 AM UTC· resolved Oct 21, 2026, 12:05 PM UTC
- investigating Oct 20, 2026, 07:22 AM UTC
We are aware of an issue where customers having tenant instances on the EU west2 region will be experiencing performance issues when browsing. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available. We will continue to provide updates as more information becomes available.
- investigating Oct 20, 2026, 07:46 AM UTC
The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.
- investigating Oct 20, 2026, 10:27 AM UTC
The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.
- identified Oct 20, 2026, 10:54 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:23 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:05 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 20, 2026 Degraded Performance in Europe Region 1d 5h
Started Oct 20, 2026, 07:01 AM UTC· resolved Oct 21, 2026, 12:06 PM UTC
- investigating Oct 20, 2026, 07:01 AM UTC
We are investigating performance issues being seen with traffic running through the London (GGBLO) data center. Customers will be experiencing performance issues when browsing. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.
- investigating Oct 20, 2026, 07:47 AM UTC
The platform provider continues to investigate the ongoing issue. Our team is actively working with them toward a resolution. We will provide further updates here as new information becomes available.
- investigating Oct 20, 2026, 10:27 AM UTC
The platform provider’s investigation is still actively underway. Our teams continue to collaborate closely with them to resolve the issue as quickly as possible. Further updates will be posted here as they become available.
- identified Oct 20, 2026, 10:53 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:23 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:06 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 20, 2026 Performance issues in Europe Region 1d 5h
Started Oct 20, 2026, 07:00 AM UTC· resolved Oct 21, 2026, 12:10 PM UTC
- investigating Oct 20, 2026, 09:19 AM UTC
We are investigating performance issues being seen with traffic in the EU Region West 2. We have engaged our platform provider, and they are actively investigating the issue. We will provide further updates here as new information becomes available.
- identified Oct 20, 2026, 10:52 AM UTC
The Platform provider has identified the cause of the issue and are working on a fix. We will provide updates as new information becomes available.
- investigating Oct 20, 2026, 01:52 PM UTC
The Platform provider identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 21, 2026, 12:10 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 15, 2026 Web Isolation Connectivity Issue 1d 1h
Started Oct 15, 2026, 02:26 AM UTC· resolved Oct 16, 2026, 04:03 AM UTC
- investigating Oct 15, 2026, 02:26 AM UTC
We are aware of an issue with customers using Cloud SWG in conjunction with Web Isolation. Customers may experience network errors when attempting to access websites that have a Web Isolation policy applied. Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.
- investigating Oct 15, 2026, 03:37 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 16, 2026, 04:03 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 14, 2026 Event Processing Delays in the US Region 1d 3h
Started Oct 14, 2026, 03:04 PM UTC· resolved Oct 15, 2026, 06:40 PM UTC
- investigating Oct 14, 2026, 03:04 PM UTC
We are currently investigating an issue with delays to event processing in the US Region, our team is actively working to resolve the issue and will provide updates as new information becomes available. Devices will remain protected during this issue.
- investigating Oct 14, 2026, 05:34 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 15, 2026, 06:40 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 8, 2026 Investigate Page Search Degraded Performance - APJ and EU Regions 4d 10h
Started Oct 08, 2026, 10:20 PM UTC· resolved Oct 13, 2026, 08:28 AM UTC
- investigating Oct 08, 2026, 10:20 PM UTC
We are currently investigating an issue with Carbon Black customers in the APJ and EU regions experiencing issues loading the Investigate Search page and searching for events and processes through the API or console. Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.
- identified Oct 08, 2026, 10:21 PM UTC
We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.
- investigating Oct 09, 2026, 02:17 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 13, 2026, 08:28 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 8, 2026 SMS Delivery Delays from Twilio to Verizon Wireless United States 7d 15h
Started Oct 08, 2026, 08:10 PM UTC· resolved Oct 16, 2026, 11:46 AM UTC
- investigating Oct 08, 2026, 08:10 PM UTC
Twilio customers may see SMS delivery delays to Verizon Wireless subscribers in the US. Twilio has identified the cause and is working on a fix, with the next update due in about 1 hour. Source: [https://status.twilio.com/incidents/yn67bt4txhw7](https://status.twilio.com/incidents/yn67bt4txhw7)
- resolved Oct 16, 2026, 11:46 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 8, 2026 Data Feed API Unavailable 4d 22h
Started Oct 08, 2026, 05:52 AM UTC· resolved Oct 13, 2026, 04:11 AM UTC
- investigating Oct 08, 2026, 05:52 AM UTC
We are aware of customers experiencing issues when querying the Data Feed API service. We have engaged all appropriate resources and are working towards a resolution. Note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide further updates as new information becomes available.
- investigating Oct 08, 2026, 06:41 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 13, 2026, 04:11 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 7, 2026 US Region Quarantine Portal Login Unavailable 1d
Started Oct 07, 2026, 02:56 PM UTC· resolved Oct 08, 2026, 03:52 PM UTC
- investigating Oct 07, 2026, 02:56 PM UTC
We are currently experiencing issues with Login to the US Region Quarantine Portal. Our engineering teams are engaged and investigating the issue. We will provide updates as more information becomes available.
- investigating Oct 07, 2026, 03:21 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 08, 2026, 03:52 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 7, 2026 Broadcom Product Licensing is currently unavailable 2h 29m
Started Oct 07, 2026, 01:38 PM UTC· resolved Oct 07, 2026, 04:08 PM UTC
- investigating Oct 07, 2026, 01:38 PM UTC
Please be advised that Broadcom Product Licensing is currently unavailable impacting all products. Internal Teams are actively investigating and are working towards a resolution.
- resolved Oct 07, 2026, 04:08 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 6, 2026 Event Processing Delays - US Region 1d 6h
Started Oct 06, 2026, 08:56 PM UTC· resolved Oct 08, 2026, 03:45 AM UTC
- investigating Oct 06, 2026, 08:56 PM UTC
We are currently experiencing delays in processing events in the US region. We are actively working towards fixing the issue.
- identified Oct 06, 2026, 10:23 PM UTC
We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.
- investigating Oct 07, 2026, 01:05 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 08, 2026, 03:45 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 6, 2026 Network and Web Path Events not displaying 1d 20h
Started Oct 06, 2026, 04:45 PM UTC· resolved Oct 08, 2026, 01:33 PM UTC
- investigating Oct 06, 2026, 05:16 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 08, 2026, 01:33 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 5, 2026 US Production Slowness 1d 10h
Started Oct 05, 2026, 10:40 PM UTC· resolved Oct 07, 2026, 09:02 AM UTC
- investigating Oct 05, 2026, 10:55 PM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 07, 2026, 09:02 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major October 4, 2026 Sync API Logs Issue 1d 2h
Started Oct 04, 2026, 03:01 AM UTC· resolved Oct 05, 2026, 05:14 AM UTC
- identified Oct 04, 2026, 03:17 AM UTC
We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.
- investigating Oct 04, 2026, 04:12 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Oct 05, 2026, 05:14 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 27, 2026 Intermittent drop in inbound transactions from Visa Directory Server 2h 32m
Started Sep 27, 2026, 02:17 AM UTC· resolved Sep 27, 2026, 04:49 AM UTC
- investigating Sep 27, 2026, 03:24 AM UTC
Arcot monitoring has detected a drop in incoming AREQ from Visa Directory Server. This is also impacting the Challenge transactions processing due to increased directory server timeouts in the RREQ flow. Arcot is aware of an ongoing service disruption at Visa end. Our internal teams are engaged with Visa at this point and Visa team is actively investigating this issue and also working on service recovery on priority. Impact: Transactions may be experiencing increased latency resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. We shall get back to you with the next update 05:20 HRS GMT.
- resolved Sep 27, 2026, 04:49 AM UTC
Arcot confirms that the drop in incoming AREQ and the Challenge transactions processing issue with Visa Directory Server is resolved. The Visa team implemented the mitigation actions successfully to restore the services. With this update, the incident stands resolved. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Major September 17, 2026 Network and Web Path Events not displaying 10d 19h
Started Sep 17, 2026, 06:29 PM UTC· resolved Sep 28, 2026, 01:57 PM UTC
- investigating Sep 17, 2026, 06:29 PM UTC
Broadcom Engineering is investigating an issue causing events to fail to load on the Network Path Timeline and Web Path Timeline pages.
- investigating Sep 17, 2026, 08:11 PM UTC
We have identified the cause of the issue and have implemented a fix. At this time, Network and Web Path events are backlogged within the system. They will continue to show up across the next couple of hours as the backlog is processed.
- resolved Sep 28, 2026, 01:57 PM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 17, 2026 CASB Gatelets Degraded Performance in the US Central Region 17h 25m
Started Sep 17, 2026, 02:34 PM UTC· resolved Sep 18, 2026, 07:59 AM UTC
- investigating Sep 17, 2026, 04:00 PM UTC
The mitigation has been deployed to the impacted region, and we are currently monitoring the service to ensure ongoing stability. Further updates will be provided as additional information becomes available.
- resolved Sep 18, 2026, 07:59 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 17, 2026 EMEA and NAM Email Quarantine Portal Login Issue 1d 6h
Started Sep 17, 2026, 01:21 AM UTC· resolved Sep 18, 2026, 07:50 AM UTC
- investigating Sep 17, 2026, 01:38 AM UTC
We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.
- investigating Sep 17, 2026, 05:22 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Sep 18, 2026, 07:50 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 15, 2026 Drop in Incoming AREQ 45m
Started Sep 15, 2026, 05:35 PM UTC· resolved Sep 15, 2026, 06:20 PM UTC
- resolved Sep 15, 2026, 06:49 PM UTC
Arcot monitoring detected a drop in incoming AREQ traffic. Following an internal investigation, we traced the root cause to connectivity issues on the Cardinal 3DS server side. Our monitoring indicates that traffic routing has normalized and services appear to be operating as expected. If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.
Major September 15, 2026 Carbon Black - Delayed Events and Alerts processing in the US region 1d
Started Sep 15, 2026, 07:24 AM UTC· resolved Sep 16, 2026, 08:06 AM UTC
- investigating Sep 15, 2026, 07:35 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Sep 16, 2026, 08:06 AM UTC
We have monitored the service for stability and this incident shall now be closed.
Major September 10, 2026 Intermittent Login Failures to Cloud Console 5d 8h
Started Sep 10, 2026, 10:39 PM UTC· resolved Sep 16, 2026, 07:00 AM UTC
- investigating Sep 11, 2026, 12:26 AM UTC
We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.
- resolved Sep 16, 2026, 07:00 AM UTC
We have monitored the service for stability and this incident shall now be closed.