VMWare Cloud Services incident

Issue with AWS Cost History drilldown Reports

Major Resolved View vendor source →

VMWare Cloud Services experienced a major incident on September 2, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 03:20 AM UTC
Resolved
Sep 03, 2026, 06:43 AM UTC
Duration
1d 3h
Detected by Pingoru
Sep 02, 2026, 03:20 AM UTC

Update timeline

  1. investigating Sep 02, 2026, 03:20 AM UTC

    We are aware of an issue where customers accessing the AWS Cost History drilldown reports within the classic CloudHealth experience may encounter slow loading times or drilldowns unavailable. The CloudHealth NX experience is operating normally and is fully unaffected. We strongly encourage customers to use the equivalent capability at apps.cloudhealthtech.com/nx/cost/history while we resolve this issue. Our engineering teams are engaged and are actively investigating the issue. We will provide updates as more information becomes available.

  2. investigating Sep 02, 2026, 06:49 AM UTC

    We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

  3. resolved Sep 03, 2026, 06:43 AM UTC

    We have monitored the service for stability and this incident shall now be closed.