VMWare Cloud Services incident

Cloud Secure Web Gateway - Customers in US West Region routing via CASB may experience intermittent delays

Major Resolved View vendor source →

VMWare Cloud Services experienced a major incident on August 20, 2026, lasting 23h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 04:33 PM UTC
Resolved
Aug 21, 2026, 04:12 PM UTC
Duration
23h 38m
Detected by Pingoru
Aug 20, 2026, 04:33 PM UTC

Update timeline

  1. investigating Aug 20, 2026, 05:23 PM UTC

    We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

  2. resolved Aug 21, 2026, 04:12 PM UTC

    We have monitored the service for stability and this incident shall now be closed.