Vivun incident

Hero Login Issues

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Resolved after 5 hours 19 minutes, affecting Web Application and Salesforce NA111, on July 8, 2022.

monitoring Jul 08, 2022, 03:51 PM UTC

A small subset of customer instances are being impacted and we continue to monitor the situation.

Started
Jul 08, 2022, 12:22 PM UTC
Resolved
Jul 08, 2022, 05:41 PM UTC
Duration
5h 19m
Detected by Pingoru
Jul 08, 2022, 12:22 PM UTC

Affected components

Web ApplicationSalesforce NA111

Update timeline

  1. investigating Jul 08, 2022, 12:22 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 08, 2022, 12:25 PM UTC

    We have identified the root cause of errors, and are waiting for Salesforce to remediate the issue. We believe the issue is primarily impacting customers in EMEA due to the following Salesforce incident: https://status.salesforce.com/incidents/9420.

  3. monitoring Jul 08, 2022, 03:51 PM UTC

    A small subset of customer instances are being impacted and we continue to monitor the situation.

  4. resolved Jul 08, 2022, 05:41 PM UTC

    This incident has been resolved.

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