Vivun incident

Hero Degraded Performance and Login Issues

Resolved after 3 hours 5 minutes, affecting Web Application, on July 21, 2022.

monitoring Jul 21, 2022, 02:56 PM UTC

While Salesforce has not officially closed the issues impacting NA147, our metrics suggests that response times are beginning to normalize for orgs in these regions. Vivun is monitoring full resolution of these Salesforce incidents closely.

Started
Jul 21, 2022, 01:47 PM UTC
Resolved
Jul 21, 2022, 04:53 PM UTC
Duration
3h 5m
Detected by Pingoru
Jul 21, 2022, 01:47 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jul 21, 2022, 01:47 PM UTC

    We are currently investigating the issue.

  2. identified Jul 21, 2022, 01:48 PM UTC

    We have identified the root cause of errors, and are waiting for Salesforce to remediate the issue. Organizations on NA147, CS159 may be impacted https://status.salesforce.com/incidents/9538 https://status.salesforce.com/incidents/9537

  3. monitoring Jul 21, 2022, 02:56 PM UTC

    While Salesforce has not officially closed the issues impacting NA147, our metrics suggests that response times are beginning to normalize for orgs in these regions. Vivun is monitoring full resolution of these Salesforce incidents closely.

  4. resolved Jul 21, 2022, 04:53 PM UTC

    Salesforce has resolved the issue.

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