Vivun incident

Ava Outage

Critical Resolved View vendor source →

Vivun experienced a critical incident on September 10, 2025 affecting AI Sales Agent, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 03:20 PM UTC
Resolved
Sep 10, 2025, 04:00 PM UTC
Duration
40m
Detected by Pingoru
Sep 10, 2025, 03:20 PM UTC

Affected components

AI Sales Agent

Update timeline

  1. investigating Sep 10, 2025, 03:20 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2025, 03:24 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 10, 2025, 03:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 10, 2025, 03:32 PM UTC

    DNS issues were identified in our core systems. Now resolved and monitoring

  5. resolved Sep 10, 2025, 06:41 PM UTC

    This incident has been resolved.