Is Viva Wallet Down Right Now? Live Viva Wallet Status & Outages | IsDown incident
VISA decline rates increased in several countries
Is Viva Wallet Down Right Now? Live Viva Wallet Status & Outages | IsDown experienced a minor incident on October 20, 2026 affecting SEPA Instant Transfers and Card Schemes and 1 more component, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 07:33 AM UTC
Status: Investigating We are currently investigating an issue affecting specific issuers VISA cards in several countries. Customers may experience difficulties processing payments. Our teams are actively working to identify the cause. Further updates will be provided as the situation evolves. Affected components Card Terminals (Degraded performance) Card Schemes (Degraded performance) 3D Secure Authentication (Degraded performance)
- identified Oct 20, 2026, 08:07 AM UTC
Status: Identified We have identified the cause of the issue affecting payment services. It is an outage on the side of the card issuer, Revolut, who has confirmed it on their status page. Our systems are working as expected. We will provide further updates as the situation evolves. Affected components Card Terminals (Degraded performance) SEPA Instant Transfers (Degraded performance) Card Schemes (Degraded performance) 3D Secure Authentication (Degraded performance)
- identified Oct 20, 2026, 10:35 AM UTC
Status: Identified We have observed that Mastercard cards from the same issuer are also affected by the outage, not only Visa. Our systems are working as expected. We will provide further updates as the situation evolves. Affected components Card Terminals (Degraded performance) SEPA Instant Transfers (Degraded performance) Card Schemes (Degraded performance) 3D Secure Authentication (Degraded performance)
- monitoring Oct 20, 2026, 12:59 PM UTC
Status: Monitoring Card payments and transfers have been approving normally again since 12:05 UTC. We will keep monitoring the issue. Affected components Card Terminals (Operational) SEPA Instant Transfers (Operational) Card Schemes (Operational) 3D Secure Authentication (Operational)
- resolved Oct 20, 2026, 03:19 PM UTC
Status: Resolved Card payments and transfers have been fully restored. Customers can now complete payments and transfers as normal. We apologize for any inconvenience caused. Affected components SEPA Instant Transfers (Operational) Card Schemes (Operational) 3D Secure Authentication (Operational) Card Terminals (Operational)