Is Viva Wallet Down Right Now? Live Viva Wallet Status & Outages | IsDown incident

Customer Support Comms Channel Disruption

Is Viva Wallet Down Right Now? Live Viva Wallet Status & Outages | IsDown experienced a minor incident on September 26, 2026 affecting Phone, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2026, 03:56 PM UTC
Resolved: Sep 26, 2026, 07:51 PM UTC
Duration: 3h 55m
Detected by Pingoru: Sep 26, 2026, 03:56 PM UTC

Affected components

Phone

Update timeline

identified Sep 26, 2026, 03:56 PM UTC

Status: Identified We are currently investigating an issue affecting our Phone communication channel. Our teams are actively working to identify the cause. Further updates will be provided every 30 minutes or as the situation evolves. Affected components Phone (Full outage)
monitoring Sep 26, 2026, 07:14 PM UTC

Status: Monitoring Our Phone communication channel is being restored. We are actively monitoring to confirm full service resumption. Some customers may still experience intermittent difficulties reaching our support team. Further updates will be provided every 30 minutes or as the situation evolves. Affected components Phone (Partial outage)
resolved Sep 26, 2026, 07:51 PM UTC

Status: Resolved Our Phone communication channel has been fully restored. Customers can reach our support team as normal. We apologize for any inconvenience caused during this time. Affected components Phone (Operational)