VitalSource experienced a major incident on October 30, 2023 affecting Bookshelf Online and Bookstore, Sampling and Ecommerce Platforms and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Bookshelf OnlineBookstore, Sampling and Ecommerce PlatformsVitalSource ExploreAcrobatiq
Update timeline
- investigating Oct 30, 2023, 08:06 PM UTC
We are investigating an issue impacting Bookshelf, Acrobatiq and Store login.
- identified Oct 30, 2023, 08:21 PM UTC
We have identified the issue impacting login. It is due to a widespread Cloudflare availability issue impacting Cloudflare Pages and Cloudflare KV. More information can be found here: https://www.cloudflarestatus.com/
- monitoring Oct 30, 2023, 08:36 PM UTC
Our systems are recovering but we are waiting on Cloudflare to declare that the incident is over.
- monitoring Oct 30, 2023, 08:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2023, 08:40 PM UTC
This incident has been resolved.