VitalSource incident

Service Disruption

Notice Resolved View vendor source →

VitalSource experienced a notice incident on November 4, 2025 affecting Bookshelf Online and Store, Sampling and Ecommerce Platform and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 09:57 PM UTC
Resolved
Nov 04, 2025, 10:57 PM UTC
Duration
59m
Detected by Pingoru
Nov 04, 2025, 09:57 PM UTC

Affected components

Bookshelf OnlineStore, Sampling and Ecommerce PlatformAcrobatiq

Update timeline

  1. investigating Nov 04, 2025, 09:57 PM UTC

    We are investigating an issue impacting multiple applications.

  2. investigating Nov 04, 2025, 10:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2025, 10:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 10:57 PM UTC

    This incident has been resolved.