VitalSource experienced a critical incident on December 5, 2025 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba Connect
Update timeline
- investigating Dec 05, 2025, 09:09 AM UTC
We are investigating an issue impacting multiple applications across our systems. The issue appears to be with one of our providers Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
- identified Dec 05, 2025, 09:13 AM UTC
We have confirmed that this is an issue with one of our service providers.
- monitoring Dec 05, 2025, 09:15 AM UTC
We're seeing our services come back online. Cloudflare has confirmed that they have put a fix in place. We are monitoring as our service is restored.
- resolved Dec 05, 2025, 09:21 AM UTC
This incident has been resolved.