Resolved after 1 hour 55 minutes, affecting Product and Analytics Data Processing, on November 3, 2026.
We have identified the cause of today's outage as a regression introduced by a change aimed at improving formula calculation cadence. This ended up consuming outsized amounts of system resources. We immediately rolled back this change and the system recovered within minutes. There was no data loss or significant delays as a result of this. At this point all systems are running normally in all regions.
Affected components
Update timeline
- investigating Nov 03, 2026, 04:32 PM UTC
We are currently investigating this issue and will provide an update as soon as one is available
- investigating Nov 03, 2026, 04:38 PM UTC
We've taken some remediation steps and Vitally application should be reachable again from all regions. We continue to investigate root cause and will post further updates
- resolved Nov 03, 2026, 06:28 PM UTC
We have identified the cause of today's outage as a regression introduced by a change aimed at improving formula calculation cadence. This ended up consuming outsized amounts of system resources. We immediately rolled back this change and the system recovered within minutes. There was no data loss or significant delays as a result of this. At this point all systems are running normally in all regions.
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