Visier incident

We are currently experiencing an issue with the API health-check endpoint

Minor Resolved View vendor source →

Visier experienced a minor incident on May 7, 2026 affecting US (au), lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 11:44 PM UTC
Resolved
May 08, 2026, 04:50 AM UTC
Duration
5h 6m
Detected by Pingoru
May 07, 2026, 11:44 PM UTC

Affected components

US (au)

Update timeline

  1. identified May 08, 2026, 12:04 AM UTC

    Please note that some customers hosted in the US (sites au00 and au03) may be experiencing API health-check endpoint errors, while the API is functional. The problem originates from one of our service providers. We are actively working on resolving the issue with them. We apologize for any inconvenience, and we thank you for your patience.

  2. monitoring May 08, 2026, 12:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified May 08, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 08, 2026, 01:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 08, 2026, 04:50 AM UTC

    This incident has been resolved.