Visier incident

We are currently experiencing issues with API calls in the US region.

Resolved after 1 hour 59 minutes, affecting US (au), on May 16, 2024.

identified May 17, 2024, 06:49 PM UTC

Please note that some customers may be experiencing issues with API calls in the US region. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Customers may see 401-Authentication errors when doing an API call. Retrying the request will succeed. Thank you for your patience.

Started
May 16, 2024, 02:00 PM UTC
Resolved
May 16, 2024, 04:00 PM UTC
Duration
1h 59m
Detected by Pingoru
May 16, 2024, 02:00 PM UTC

Affected components

US (au)

Update timeline

  1. identified May 17, 2024, 06:49 PM UTC

    Please note that some customers may be experiencing issues with API calls in the US region. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Customers may see 401-Authentication errors when doing an API call. Retrying the request will succeed. Thank you for your patience.

  2. resolved May 17, 2024, 06:50 PM UTC

    This incident has been resolved.

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