Virtuagym Outage History

Virtuagym is up right now

Virtuagym had 16 outages in the last 2 years totaling 2255h 13m of downtime — averaging 0.7 incidents per month.

There were 16 Virtuagym outages since June 10, 2024 totaling 2255h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.virtuagym.com

Major March 17, 2026

Activity-Instances Database Connection Exhaustion

Detected by Pingoru
Mar 17, 2026, 04:17 PM UTC
Resolved
Mar 16, 2026, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 17, 2026, 04:17 PM UTC

    Our activity-instances database experienced connection exhaustion during peak traffic, causing errors on mobile API endpoints (food, activity, plans) and Fitbit sync. Idle connections accumulated beyond the server's limit, leading to rejected requests and degraded performance. The issue has been resolved by adjusting connection timeout and limit parameters. All services are operating normally.

Read the full incident report →

Major February 5, 2026

Intermittent Database Load Issues

Detected by Pingoru
Feb 05, 2026, 04:03 PM UTC
Resolved
Feb 05, 2026, 08:48 PM UTC
Duration
4h 45m
Affected: WebsiteMobile AppsAPI
Timeline · 4 updates
  1. investigating Feb 05, 2026, 04:03 PM UTC

    We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.

  2. monitoring Feb 05, 2026, 04:20 PM UTC

    As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system.

  3. monitoring Feb 05, 2026, 05:58 PM UTC

    Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.

  4. resolved Feb 05, 2026, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 5, 2026

Mollie - iDEAL Payments Failing via Invoice Payment Links

Detected by Pingoru
Feb 05, 2026, 10:50 AM UTC
Resolved
Feb 05, 2026, 04:18 PM UTC
Duration
5h 27m
Affected: Website
Timeline · 3 updates
  1. identified Feb 05, 2026, 10:50 AM UTC

    We are investigating an issue where some iDEAL payments made via invoice payment links fail when clients are not logged in. The cause has been identified and a fix is currently being worked on.

  2. monitoring Feb 05, 2026, 02:23 PM UTC

    We have deployed a fix for the issue and are actively monitoring the system to ensure stability. At this time, all services are operating as expected.

  3. resolved Feb 05, 2026, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Database Performance Issues

Detected by Pingoru
Nov 18, 2025, 08:30 AM UTC
Resolved
Nov 18, 2025, 04:00 PM UTC
Duration
7h 29m
Affected: WebsiteMobile AppsAPI
Timeline · 3 updates
  1. investigating Nov 18, 2025, 08:30 AM UTC

    We are currently investigating an issue with our database performance.

  2. monitoring Nov 18, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Check-in Client Connection Issues Following TLS Protocol Update

Detected by Pingoru
Nov 05, 2025, 10:19 AM UTC
Resolved
Nov 05, 2025, 11:41 AM UTC
Duration
1h 22m
Affected: API
Timeline · 2 updates
  1. investigating Nov 05, 2025, 10:19 AM UTC

    After the scheduled deprecation of outdated TLS 1.0 and 1.1 protocols to enhance platform security, some clients reported that their Check-in Clients could no longer connect, displaying the message “Server couldn’t be reached.” Initial investigation confirmed that affected clients were running outdated Check-in Client versions that do not support the new TLS configuration. While the Virtuagym Portal remains functional, the legacy Check-in applications (pre-1.4.8) are unable to establish connections under the updated standards. Engineering is currently verifying whether any configurations deviate from the tested setups. Customers experiencing connection issues are advised to engage with our hardware and integrations specialist through Customer Success. Further updates will be provided as the team completes troubleshooting and determines whether a rollback or fix is required.

  2. resolved Nov 05, 2025, 11:41 AM UTC

    Following the scheduled maintenance to disable outdated TLS 1.0 and 1.1 protocols on November 5th at 09:00 UTC, a few reports were received indicating that certain Check-in Clients were unable to connect to the server. Investigation determined that these incidents were not caused by the TLS protocol update. The affected setups were running unsupported or misconfigured Check-in Client versions, which were unable to establish secure connections due to local configuration issues. The TLS deprecation has been verified to operate as intended, and no rollback is required. Next Steps: • Monitoring continues to ensure system stability post-upgrade. • Configuration inconsistencies identified during the investigation are being tracked internally for follow-up.

Read the full incident report →

Notice October 20, 2025

Monitoring AWS Outage Impact

Detected by Pingoru
Oct 20, 2025, 09:55 AM UTC
Resolved
Oct 21, 2025, 07:44 AM UTC
Duration
21h 48m
Affected: WebsiteMobile AppsAPI
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 09:55 AM UTC

    We are monitoring a widespread AWS outage (https://health.aws.amazon.com/health/status) that may impact parts of our platform. At this time, we have not observed any platform degradation, but we are actively assessing our systems and will update if any impact occurs.

  2. monitoring Oct 20, 2025, 03:35 PM UTC

    We are continuing to monitor the widespread AWS outage (https://health.aws.amazon.com/health/status). At this time, all components of our platform remain fully operational and we have received no reports of degraded performance or connectivity issues. We will keep monitoring the situation closely and will provide further updates if anything changes.

  3. resolved Oct 21, 2025, 07:44 AM UTC

    The downstream provider has resolved their incident.

Read the full incident report →

Major July 1, 2025

Appointment Schedule Performance

Detected by Pingoru
Jul 01, 2025, 04:48 PM UTC
Resolved
Jul 02, 2025, 08:27 AM UTC
Duration
15h 39m
Affected: Website
Timeline · 3 updates
  1. investigating Jul 01, 2025, 04:48 PM UTC

    We’re currently experiencing an issue where events in the appointment schedule are either not loading or loading very slowly. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We’ll share an update as soon as we have more information.

  2. monitoring Jul 01, 2025, 05:38 PM UTC

    We have found the cause and deployed a fix to production. We are now closely monitoring the system to make sure everything is working properly. Thank you for your patience.

  3. resolved Jul 02, 2025, 08:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 22, 2025

Email sending stopped

Detected by Pingoru
Mar 22, 2025, 10:30 PM UTC
Resolved
Apr 01, 2025, 06:53 AM UTC
Duration
9d 8h
Affected: WebsiteMobile AppsAPI
Timeline · 3 updates
  1. identified Mar 22, 2025, 10:30 PM UTC

    We are currently experiencing an email sending outage due to an issue with a downstream provider. Our team is actively working to restore email sending capabilities as quickly as possible.

  2. monitoring Mar 23, 2025, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2025, 06:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2025

Degraded performance due to high traffic

Detected by Pingoru
Mar 18, 2025, 10:04 AM UTC
Resolved
Mar 19, 2025, 11:07 AM UTC
Duration
1d 1h
Affected: WebsiteMobile AppsAPI
Timeline · 3 updates
  1. investigating Mar 18, 2025, 10:04 AM UTC

    Due to increased database load, we are currently experience some slowness of the app and web platform. The performance is improving for the last 30 minutes and will keep updating the status page as we move through the process.

  2. monitoring Mar 18, 2025, 11:05 AM UTC

    The performance is back to the expected levels. We'll continue monitoring the situation and will implement new measures if necessary while updating this page.

  3. resolved Mar 19, 2025, 11:07 AM UTC

    The platform database load levels are stabilized for the last 12 hours. We sincerely apologize for any inconvenience this issue may have caused.

Read the full incident report →

Minor March 14, 2025

Database replication delay

Detected by Pingoru
Mar 14, 2025, 10:30 AM UTC
Resolved
Mar 15, 2025, 06:56 PM UTC
Duration
1d 8h
Affected: Website
Timeline · 3 updates
  1. investigating Mar 14, 2025, 10:30 AM UTC

    We are currently investigating an issue that prevents our replication system from operating correctly. This causes some partial degradation of services for our website.

  2. monitoring Mar 14, 2025, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 15, 2025, 06:56 PM UTC

    After extensive monitoring and some configuration changes as a result, the incident is now resolved.

Read the full incident report →

Minor February 5, 2025

Credit Handout Delay

Detected by Pingoru
Feb 05, 2025, 09:18 AM UTC
Resolved
Feb 11, 2025, 10:25 AM UTC
Duration
6d 1h
Affected: Website
Timeline · 2 updates
  1. investigating Feb 05, 2025, 09:18 AM UTC

    Due to a technical issue, credit handouts for a small number of clubs are currently experiencing delays. Our team is actively working to resolve this, and we expect normal operations to resume shortly. We apologize for any inconvenience and appreciate your understanding.

  2. resolved Feb 11, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2024

Appointment Schedule issues

Detected by Pingoru
Dec 18, 2024, 04:21 PM UTC
Resolved
Dec 23, 2024, 02:27 PM UTC
Duration
4d 22h
Affected: WebsiteMobile AppsAPI
Timeline · 6 updates
  1. investigating Dec 18, 2024, 04:21 PM UTC

    We are experiencing issues with the appointment schedule, where some events have changed in activity since today. The team is investigating the situation to determine the root cause.

  2. identified Dec 18, 2024, 06:21 PM UTC

    We have identified the root cause of the issue and will continue working on a fix tomorrow morning. Resolving this is our top priority, and we are committed to addressing it as quickly as possible. Currently, 40 portals are affected, but no data has been lost. Once the fix is implemented, the events will be displayed as originally intended. Thank you for your patience as we work to resolve this matter.

  3. identified Dec 19, 2024, 11:51 AM UTC

    We have developed a fix that will address the majority of the affected events. It is currently under review and testing. We will provide an update once the fix has been deployed.

  4. identified Dec 19, 2024, 04:16 PM UTC

    We have successfully deployed a fix that resolves the majority of the impacted events—over 4,000 events across 40 different portals. These events are now displayed as they originally were, based on the correct data. We still see 160 events that are not yet displaying correctly, and we are currently working on determining how to resolve these as well. We will provide an update tomorrow once we have more clarity on how to address the remaining events.

  5. identified Dec 20, 2024, 04:33 PM UTC

    We have found a solution to restore the remaining 160 events. Our team is currently working on a fix, which will be deployed on Monday. Once completed, all events will be displayed correctly. We will provide a final update on Monday after the remaining events have been resolved.

  6. resolved Dec 23, 2024, 02:27 PM UTC

    We’ve just rolled out a fix that has also restored the remaining events. All events should now be displayed correctly based on accurate data. Thank you for your patience and understanding. If you experience any further issues, please don't hesitate to contact our support team.

Read the full incident report →

Notice December 10, 2024

Manual Invoice/Payment Execution Issue

Detected by Pingoru
Dec 10, 2024, 11:51 AM UTC
Resolved
Dec 11, 2024, 05:08 PM UTC
Duration
1d 5h
Affected: Website
Timeline · 3 updates
  1. identified Dec 10, 2024, 11:51 AM UTC

    We have identified an issue affecting the manual execution of invoices and payments for some customers. In these cases, payment requests are not successfully reaching the payment processing entity. Please note: Automated payment processes, including scheduled payment runs unaffected by this issue. Our team has identified the root cause and is actively working on a fix, which we anticipate deploying later today. Once resolved, affected customers will regain the ability to execute manual payments without issue. We apologize for any inconvenience this may cause and appreciate your understanding as we resolve the matter.

  2. monitoring Dec 10, 2024, 03:59 PM UTC

    The issue affecting the manual execution of payments has been addressed, and a fix has been deployed. We are currently monitoring the situation to ensure stability and performance.

  3. resolved Dec 11, 2024, 05:08 PM UTC

    The issue affecting the manual execution of payments has been resolved.

Read the full incident report →

Notice August 28, 2024

Invoice generation issue

Detected by Pingoru
Aug 28, 2024, 03:53 PM UTC
Resolved
Aug 29, 2024, 11:37 AM UTC
Duration
19h 44m
Affected: Website
Timeline · 3 updates
  1. identified Aug 28, 2024, 03:53 PM UTC

    We've noticed some clients had issues with invoice creation due to a recent release. The reason has been identified and we are actively working on a fix

  2. monitoring Aug 29, 2024, 09:38 AM UTC

    A fix has been implemented and we are monitoring the result.

  3. resolved Oct 04, 2024, 08:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2024

Appointment schedule: Group classes are not shown in the app

Detected by Pingoru
Jun 24, 2024, 10:32 AM UTC
Resolved
Aug 29, 2024, 10:14 AM UTC
Duration
65d 23h
Affected: Mobile Apps
Timeline · 4 updates
  1. investigating Jun 24, 2024, 10:32 AM UTC

    Some customers are experiencing issues with displaying group classes from the appointment schedule in the app. We are currently investigating the problem.

  2. identified Jun 25, 2024, 08:30 AM UTC

    The issue has been identified, and we are currently working on a solution.

  3. monitoring Jun 26, 2024, 08:41 AM UTC

    A fix has been implemented and we are monitoring the results. If you continue to experience any issues, please contact our support team.

  4. resolved Aug 29, 2024, 10:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2024

Database migration performance

Detected by Pingoru
Jun 10, 2024, 11:49 AM UTC
Resolved
Jun 11, 2024, 08:39 AM UTC
Duration
20h 50m
Affected: WebsiteMobile AppsAPI
Timeline · 3 updates
  1. identified Jun 10, 2024, 11:49 AM UTC

    We are currently experiencing performance issues on our platform due to an ongoing database migration, causing longer than usual loading times . We wanted to inform you that we have identified the issue and are working to resolve it as quickly as possible.

  2. monitoring Jun 10, 2024, 02:53 PM UTC

    A fix has been implemented and load levels should be back to normal with loading performance being stabilized.

  3. resolved Jun 11, 2024, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →