Resolved after 3 days 9 hours, affecting Report API, on October 6, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 06, 2025, 01:36 PM UTC
Some merchants can experience receiving incomplete data for transactions that occurred between June 18th and August 28th. The affected report feed entries will be missing important reference details. This can be seen with "null" for the Reference field in the Report Feed API response. Requests to the Report Feed API outside the above-mentioned date, does not have this issue. We are working on fixing the issue, once this is complete data will be received as they should.
- identified Oct 07, 2025, 01:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 08, 2025, 08:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 11:18 PM UTC
This incident has been resolved.
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