Vimeo OTT incident

Continue watching and playback progress not working properly

Minor Resolved View vendor source →

Vimeo OTT experienced a minor incident on September 24, 2025 affecting Vimeo OTT Platform and Branded Apps, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 09:00 PM UTC
Resolved
Sep 28, 2025, 02:47 AM UTC
Duration
3d 5h
Detected by Pingoru
Sep 24, 2025, 09:00 PM UTC

Affected components

Vimeo OTT PlatformBranded Apps

Update timeline

  1. investigating Sep 24, 2025, 09:00 PM UTC

    We're currently investigating an issue where the "Continue Watching" feature is not updating user's progress. This may cause videos to not resume where you left off and also not show the recently watched videos on the continue watching row. Our team is actively working to resolve this as quickly as possible. We'll post an update as soon as we have more information.

  2. investigating Sep 25, 2025, 09:46 PM UTC

    We have identified the issue and working on a fix.

  3. identified Sep 25, 2025, 09:46 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 26, 2025, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 28, 2025, 02:47 AM UTC

    This incident has been resolved.