Vetspire incident

SEV-2 Full medical records timing out

Notice Resolved View vendor source →

Vetspire experienced a notice incident on March 3, 2025 affecting Vetspire UI, lasting 15h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 04:38 PM UTC
Resolved
Mar 04, 2025, 08:00 AM UTC
Duration
15h 21m
Detected by Pingoru
Mar 03, 2025, 04:38 PM UTC

Affected components

Vetspire UI

Update timeline

  1. investigating Feb 13, 2025, 06:48 PM UTC

    We are currently investigating an issue with Full Medical Records timing out when downloading or sending.

  2. investigating Feb 14, 2025, 07:54 PM UTC

    Our development teams are still investigating this issue.

  3. identified Feb 28, 2025, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 06, 2025, 04:38 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Mar 06, 2025, 04:39 PM UTC

    This incident has been resolved.