Vetspire incident
SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off
Vetspire experienced a notice incident on February 7, 2025 affecting Vetspire UI, lasting 33d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2025, 07:28 PM UTC
We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.
- investigating Feb 14, 2025, 07:54 PM UTC
Our development teams are still investigating this issue.
- identified Feb 18, 2025, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 06, 2025, 04:52 PM UTC
We have inalized a fix for the issue! It’s currently undergoing our standard review to ensure everything meets our quality benchmarks. Here’s what you can expect next: • Once the review is complete, we’ll confirm the timeline for deployment. • We’ll reach out immediately with any updates. • If you have any questions in the meantime, feel free to let us know. Thank you for your patience while we finalize this solution.
- resolved Mar 13, 2025, 11:56 AM UTC
This incident has been resolved.