Vetspire experienced a notice incident on March 28, 2025 affecting IDEXX VetConnectPlus & In-House Labs, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 28, 2025, 09:29 PM UTC
Idexx is currently experiencing an outage that is affecting multiple PIMS including Vetspire. This outage is affecting the ability to order in house and reference labs. You can reach out to Idexx for more information or follow their status page at https://status.idexxsoftware.com/
- monitoring Mar 31, 2025, 12:22 PM UTC
Idexx has completed a full analysis of potential affected customers and have confirmed that all of them have had the fix applied. Their team has set up a new monitor to be alerted if any additional issues arise, and will continue to actively monitor for at least the next 24 hours
- resolved Mar 31, 2025, 10:25 PM UTC
This incident has been resolved.