Vetspire incident

[SEV-2] Idexx lab orders failing for `other` breeds

Minor Resolved View vendor source →

Vetspire experienced a minor incident on April 10, 2025 affecting Vetspire UI, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 05:13 PM UTC
Resolved
Apr 11, 2025, 07:20 PM UTC
Duration
1d 2h
Detected by Pingoru
Apr 10, 2025, 05:13 PM UTC

Affected components

Vetspire UI

Update timeline

  1. investigating Apr 10, 2025, 05:13 PM UTC

    We are working on an issue with Idexx labs failing to order due to Breed status. Current workaround is to Toggle on "Is mixed Breed?: Yes > then reorder the lab.

  2. identified Apr 10, 2025, 11:23 PM UTC

    The issue has been identified and a fix is being worked on.

  3. identified Apr 11, 2025, 11:29 AM UTC

    A fix was deployed, and we are currently in the testing phase.

  4. monitoring Apr 11, 2025, 02:03 PM UTC

    The fix has been deployed, and we are monitoring.

  5. resolved Apr 11, 2025, 07:20 PM UTC

    This incident has been resolved.