Vetspire experienced a minor incident on April 10, 2025 affecting Vetspire UI, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 10, 2025, 07:26 PM UTC
This issue was resolved approximately 45 minutes ago. Please note that the fix does not apply retroactively to medications ordered prior to the resolution. To generate an RX label for those, we recommend deleting the original medication entry and reordering it.
- investigating Apr 10, 2025, 08:08 PM UTC
We are currently investigating an issue with prescription label formatting.
- monitoring Apr 11, 2025, 12:40 PM UTC
A fix has been deployed. Please note that it will not apply retroactively to prescription labels generated yesterday. However, our Development team is actively working on a script to correct formatting on any labels created during that timeframe. In the meantime, if you need to print affected labels, you can delete the medication from the order and re-enter it—this will ensure the label is formatted correctly.
- resolved Apr 12, 2025, 01:21 PM UTC
This incident has been resolved.