Vetspire incident

3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only)

Notice Resolved View vendor source →

Vetspire experienced a notice incident on March 31, 2025, lasting 28d 5h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 01:18 PM UTC
Resolved
Apr 28, 2025, 06:30 PM UTC
Duration
28d 5h
Detected by Pingoru
Mar 31, 2025, 01:18 PM UTC

Update timeline

  1. investigating Mar 31, 2025, 01:18 PM UTC

    Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers. No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.

  2. investigating Apr 03, 2025, 11:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 28, 2025, 06:30 PM UTC

    This incident has been resolved.