Veryfi Outage History
Veryfi is up right nowPingoru has recorded 36 incidents for Veryfi: 35 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 8 of 720 (1%) |
| May 2026 | 5 | 2 of 744 (0%) |
| June 2026 | 5 | 9 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 5 | 34 of 744 (5%) |
| September 2026 | 5 | 14 of 720 (2%) |
| October 2026 | 4 | 361 of 519 (70%) |
Incidents, newest first
Minor October 2, 2026 Resolved – Degraded Performance – Document Processing 19d 10h
Started Oct 02, 2026, 04:26 PM UTC· resolved Oct 22, 2026, 03:13 AM UTC
- investigating Oct 02, 2026, 04:26 PM UTC
The issue affecting document processing performance has been resolved. All failed documents were system failed to extract data were reprocessed. Requests continued to be processed throughout. Processing times have returned to normal since 11:00 pm UTC, and we will continue to monitor.
Minor October 1, 2026 Incomplete extraction results 20d 8h
Started Oct 01, 2026, 06:59 PM UTC· resolved Oct 22, 2026, 03:13 AM UTC
- investigating Oct 01, 2026, 06:59 PM UTC
The API is currently producing incomplete extraction results for a large portion of requests. We are investigating the issue.
- investigating Oct 01, 2026, 08:20 PM UTC
We have identified the cause and are rolling out a solution. The rate of correct responses is currently improving.
- investigating Oct 02, 2026, 03:24 PM UTC
Resolved – Degraded Performance – Document Processing The issue affecting document processing performance has been resolved. All failed documents were system failed to extract data were reprocessed. Requests continued to be processed throughout. Processing times have returned to normal since 11:00 pm UTC, and we will continue to monitor.
Minor October 1, 2026 Degraded Performance – Document Processing 1m
Started Oct 01, 2026, 03:04 PM UTC· resolved Oct 01, 2026, 03:05 PM UTC
- investigating Oct 01, 2026, 03:04 PM UTC
We are seeing slower than usual processing times for document submissions due to a degradation with one of our services. Requests continue to be processed successfully, however some are failing. Our team is actively monitoring and will provide an update shortly.
- resolved Oct 01, 2026, 03:05 PM UTC
All services are stable and back to baseline operations.
Minor September 30, 2026 Processing performance has been affected. 4h 25m
Started Sep 30, 2026, 02:00 PM UTC· resolved Sep 30, 2026, 06:25 PM UTC
- investigating Sep 30, 2025, 02:00 PM UTC
We are experiencing a general degradation in processing time since 13:37:00 UTC. We're reviewing the root cause of the incident.
Major September 29, 2026 API is down 8m
Started Sep 29, 2026, 11:08 PM UTC· resolved Sep 29, 2026, 11:16 PM UTC
- investigating Sep 29, 2026, 11:08 PM UTC
API went down.
- resolved Sep 29, 2026, 11:16 PM UTC
API recovered.
Minor September 16, 2026 API performance impacted for some accounts 16m
Started Sep 16, 2026, 09:55 AM UTC· resolved Sep 16, 2026, 10:11 AM UTC
- investigating Sep 16, 2026, 09:55 AM UTC
The API performance is currently degraded for some customers. We are investigating.
- resolved Sep 16, 2026, 10:11 AM UTC
We have identified the cause as being a specific code path in one microservices. We have implemented an interim solution while we work on a permanent fix. API performance has returned to baseline levels.
Minor September 10, 2026 Temporary Sign-In and Profile Switching Issues 7h 32m
Started Sep 10, 2026, 02:00 PM UTC· resolved Sep 10, 2026, 09:32 PM UTC
- investigating Sep 10, 2025, 02:00 PM UTC
Affected Services: User Authentication (Sign-In) and Profile Switching We are currently experiencing temporary issues with the sign-in process on the Veryfi platform caused by the recent security rollout. This is primarily impacting: Non-admin users attempting to sign in via Multi-Factor Authentication (MFA). Users signing in through connected third-party apps like Google. Profile switching functionality across accounts. Admin users using standard email/password sign-in are generally unaffected. Our engineering team is actively investigating and working to resolve these issues as quickly as possible. We expect a fix within the next few hours and will provide updates here. Workaround: In the meantime, we encourage affected users to sign in using their email and password directly. We apologize for the inconvenience and thank you for your patience while we address this.
- investigating Sep 10, 2025, 05:29 PM UTC
We are pleased to report that the sign-in issues affecting non-admin users with Multi-Factor Authentication (MFA) and connected third-party apps (e.g., Google) have been resolved. Users should now be able to sign in normally using these methods. However, we are still experiencing issues with profile switching functionality across accounts. Our engineering team is actively working to resolve this as quickly as possible. We expect a fix soon.
- resolved Sep 10, 2026, 09:32 PM UTC
We are happy to announce that the remaining issues with profile switching functionality across accounts have been fully resolved. All affected features, including sign-in via Multi-Factor Authentication (MFA), connected third-party apps (e.g., Google), and profile switching, are now operating normally. Admin users and standard email/password sign-ins were unaffected throughout. No further workarounds are necessary. Our engineering team has implemented the fix and is monitoring the system closely to ensure stability. We apologize for the inconvenience caused and appreciate your patience during this time.
Major August 28, 2026 Lens SDK Repository is down 49m
Started Aug 28, 2026, 04:43 PM UTC· resolved Aug 28, 2026, 05:32 PM UTC
- investigating Aug 28, 2026, 04:43 PM UTC
Lens SDK Repository went down.
- resolved Aug 28, 2026, 05:32 PM UTC
Lens SDK Repository recovered.
Major July 24, 2026 API, API Portal, and 1 other service are down 13m
Started Jul 24, 2026, 11:00 AM UTC· resolved Jul 24, 2026, 11:13 AM UTC
- investigating Jul 24, 2026, 11:00 AM UTC
API Portal went down.
- investigating Jul 24, 2026, 11:00 AM UTC
API Portal went down.
- investigating Jul 24, 2026, 11:02 AM UTC
API went down.
- investigating Jul 24, 2026, 11:02 AM UTC
API went down.
- investigating Jul 24, 2026, 11:07 AM UTC
Lens SDK Repository went down.
- resolved Jul 24, 2026, 11:13 AM UTC
API Portal recovered.
Minor June 24, 2026 Elevated errors during document processing 7h 10m
Started Jun 24, 2026, 06:35 PM UTC· resolved Jun 25, 2026, 01:45 AM UTC
- investigating Jun 24, 2025, 06:35 PM UTC
We are experiencing an increased error rate in document processing requests. A small percentage of requests are returning a 504 error response. We are investigating the issue.
- investigating Jun 24, 2025, 09:37 PM UTC
We have reduced error rates further by over provisioning compute resources and spreading requests across more worker nodes. We are continuing work on identifying the root cause of the issue.
- investigating Jun 25, 2025, 12:36 AM UTC
We have identified the root cause as being a newly surfaced edge case scenario in requests being submitted for processing. These particular requests consume an unusually high level of compute resources, which has downstream impact on other requests processed by the same worker processes. We are currently working on a solution to handle these edge cases gracefully.
- resolved Jun 25, 2026, 01:45 AM UTC
We have implemented and validated a fix for the problematic edge case. All systems are back to normal.
Minor June 24, 2026 API performance degradation 30m
Started Jun 24, 2026, 05:20 PM UTC· resolved Jun 24, 2026, 05:50 PM UTC
- investigating Jun 24, 2025, 05:20 PM UTC
We are currently experiencing cloud networking issues. The Veryfi API performance is degraded. Some requests' latency has increased. We're doing our best in order to found out the root cause of these networking issues and fix it.
Minor June 3, 2026 Elevated errors during processing of signed S3 URLs 1h 3m
Started Jun 03, 2026, 09:08 PM UTC· resolved Jun 03, 2026, 10:11 PM UTC
- investigating Jun 03, 2025, 09:08 PM UTC
We are observing an elevated error count related to processing of documents in files that are submitted in pre-signed S3 URLs. Other files appear to be processing as expected. We are investigating the issue.
- resolved Jun 03, 2026, 10:11 PM UTC
Elevated error rates have now stopped without our intervention. We are continuing to investigate the incident, however all services are now back to normal.
Minor May 5, 2026 Email collector is out of service –
Started May 05, 2026, 01:55 PM UTC· resolved May 05, 2026, 01:55 PM UTC
- investigating May 05, 2026, 01:55 PM UTC
Email collector is back online
Minor May 3, 2026 Elevated error rate 13m
Started May 03, 2026, 02:07 AM UTC· resolved May 03, 2026, 02:20 AM UTC
- investigating May 03, 2026, 02:07 AM UTC
We have identified an increased error rate as of 01:17 UTC and are investigating the underlying cause.
Major April 18, 2026 Some services are down 7h 38m
Started Apr 18, 2026, 02:11 AM UTC· resolved Apr 18, 2026, 09:49 AM UTC
- investigating Apr 18, 2026, 02:11 AM UTC
Lens SDK Repository went down.
- investigating Apr 18, 2026, 08:14 AM UTC
We are currently addressing an issue with our Nexus repository caused by data corruption. Our team is actively working to recover all artifacts and restore full functionality as quickly as possible. To prevent future issues, we are also migrating to improved infrastructure for greater reliability and performance. We apologize for any inconvenience and appreciate your patience. Updates will be provided as we make progress. For urgent concerns, please contact [email protected]
- resolved Apr 18, 2026, 09:49 AM UTC
We have completed recovering the Nexus repository. While all artifacts have been recovered, some authentication keys were not recoverable. If you experience authentication errors while connecting to Lens SDK repositories, please reset your keys at https://app.veryfi.com/api/settings/keys/ For further help, please contact [email protected]
Minor April 16, 2026 The processing time has temporarily increased (14:00 - 15:05 UTC) 9m
Started Apr 16, 2026, 03:18 PM UTC· resolved Apr 16, 2026, 03:27 PM UTC
- investigating Apr 16, 2026, 03:18 PM UTC
We recently made a change to our infrastructure that temporarily increased processing times (14:00 - 15:05 UTC). We've resolved the issue, and everything is now operating as normal.
Minor March 12, 2026 Increased error rate 1h 34m
Started Mar 12, 2026, 12:59 PM UTC· resolved Mar 12, 2026, 02:33 PM UTC
- investigating Mar 12, 2026, 12:59 PM UTC
Some customers are experiencing 403 errors affecting some specific document processing requests. This is impacting a low volume of traffic.
- resolved Mar 12, 2026, 02:33 PM UTC
We have identified the root cause of the issue as a recently updated Web Application Firewall (WAF) rule. The impact was confined to POST requests containing multipart/form-data payloads with specific data patterns that triggered the WAF rule. Given the nature of the rule, the specific data required to activate it, and the low volume of affected requests, this false positive scenario was not detected during our testing phase. The change has been reverted, and the issue is now fully resolved.
Minor January 17, 2026 Degradation of Veryfi’s API services 8h 19m
Started Jan 17, 2026, 12:55 PM UTC· resolved Jan 17, 2026, 09:14 PM UTC
- investigating Jan 17, 2026, 12:55 PM UTC
Start Time: 2025-01-17 12:55:00 UTC We are currently experiencing an issue with some of our API services. The following services are affected: Documents Inbox and Search API: Documents uploaded via the API are temporarily not visible in the inbox. However, you can still query these documents using their ID. Document Updates Webhooks: Webhook notifications for document updates are not functioning as expected. Duplicates Similarity Search: The similarity search for duplicates is not working for data uploaded after the incident start time. Ongoing Efforts: Our team is actively working to diagnose and resolve these issues. We apologize for any inconvenience caused and appreciate your patience as we work to restore full service. Next Update: We will provide another update within the next hour or once we have significant progress to report. Thank you for your understanding.
- resolved Jan 17, 2026, 09:14 PM UTC
Start Time: 2025-01-17 12:55:00 UTC Resolution Time: 2025-01-17 21:15:00 UTC Current Status: All issues with our API services have been resolved. The following services are now fully operational: Documents Inbox and Search API: Documents uploaded via the API are now visible in the inbox and Search API is fully operational. Document Updates Webhooks: Webhook notifications for document updates are functioning correctly. If updates happened during the incident, webhooks will arrive shortly. Duplicates Similarity Search: The similarity search for duplicates is working. If the document was uploaded during the incident, it wasn't checked against data uploaded during that time. We appreciate your patience and apologize for any inconvenience this may have caused. Next Update: No further updates are scheduled unless new issues arise. Thank you for your understanding.
Minor December 5, 2025 Document Extraction Quality Degradation –
Started Dec 05, 2025, 04:41 PM UTC· resolved Dec 05, 2025, 04:41 PM UTC
- investigating Dec 05, 2025, 04:41 PM UTC
Start Time: 09:48:00 UTC Failure Period: - High failure rate: 09:45:00-10:10:00 UTC - Medium failure rate: 10:10:00-13:10:00 UTC Current Status: Problem fully mitigated Recovery Actions: - Utilize the retry mechanism as the retried calls would return the correct response - Veryfi can assist with reprocessing requests with lost OCR text, please request We experienced a significant degradation in our document extraction service, specifically impacting the Optical Character Recognition (OCR) text extraction process. This failure prevented text retrieval from a substantial portion of processed documents. Our team is actively investigating the cause of the issues.
Major November 18, 2025 API and API Portal are down –
Started Nov 18, 2025, 01:24 PM UTC· resolved Nov 18, 2025, 01:24 PM UTC
- investigating Nov 18, 2025, 01:24 PM UTC
We have implemented a fix to DNS records to exclude Cloudflare. Services are currently once again reachable and operational.