Veritas Alta incident
The root cause of the FortKnox for NBU (aka Recovery Vault) network connectivity issue has been addressed. Service operations have been restored and are running normally. If issues persist, please review the additional updates below.
Resolved after 1 day 19 hours, affecting Alta Recovery Vault, on August 16, 2026.
The root cause of the FortKnox for NBU (aka Recovery Vault) network connectivity issue has been addressed. Service operations have been restored and are running normally. If issues persist, please contact Cohesity technical support and they will assist with getting you reconnected.
Affected components
Update timeline
- investigating Aug 16, 2026, 08:07 PM UTC
An issue has been acknowledged and we are investigating further.
- identified Aug 17, 2026, 02:39 PM UTC
We suspect a probable cause and have implemented fixes accordingly. The team is actively monitoring to confirm resolution.
- monitoring Aug 17, 2026, 10:21 PM UTC
The FortKnox for NetBackup service experienced some network interruption but the issue has been addressed and the service is now fully operational. In an attempt to reconnect to the service while it was down, some customers created multiple tokens and exceeded the maximum number of tokens that can be associated with a storage account. If this applies to your situation, please contact Cohesity technical support and they will assist with getting you reconnected.
- resolved Aug 18, 2026, 03:33 PM UTC
The root cause of the FortKnox for NBU (aka Recovery Vault) network connectivity issue has been addressed. Service operations have been restored and are running normally. If issues persist, please contact Cohesity technical support and they will assist with getting you reconnected.
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