Verisk incident

Resolved: Users may experience potential delays with XML and VCS responses

Minor Resolved View vendor source →

Verisk experienced a minor incident on July 15, 2025 affecting Claims Reporting - Web Submission and Claims Reporting - Integrated Submission - XML, lasting 20h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 06:20 PM UTC
Resolved
Jul 16, 2025, 02:36 PM UTC
Duration
20h 16m
Detected by Pingoru
Jul 15, 2025, 06:20 PM UTC

Affected components

Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML

Update timeline

  1. identified Jul 15, 2025, 06:20 PM UTC

    XML Responses will be delayed up to 30 minutes. Our technical teams have identified the issue, and is implementing a solution to fully restore service - We apologize for any inconvenience.

  2. monitoring Jul 15, 2025, 06:51 PM UTC

    A fix has been implemented and queue depth is coming down. We will continue to monitor and send an update when all queues have been cleared. We apologize for any inconvenience

  3. monitoring Jul 15, 2025, 08:34 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 16, 2025, 02:36 PM UTC

    This incident has been resolved.