Veriff incident

Our service is experiencing issues

Minor Resolved View vendor source →

Veriff experienced a minor incident on August 6, 2025 affecting API and API and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 01:49 PM UTC
Resolved
Aug 06, 2025, 03:10 PM UTC
Duration
1h 21m
Detected by Pingoru
Aug 06, 2025, 01:49 PM UTC

Affected components

APIAPIAPI

Update timeline

  1. investigating Aug 06, 2025, 01:49 PM UTC

    Hmm. Something seems to be up with verification session creation. We are checking it out and will update you shortly. Sorry for the inconvenience!

  2. investigating Aug 06, 2025, 02:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 06, 2025, 02:28 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 06, 2025, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 06, 2025, 03:10 PM UTC

    This incident has been resolved.