Resolved after 10 minutes, on November 4, 2026.
We identified an issue affecting document processing at 9:05am UTC this morning and resolved it by 9:15am UTC, within 10 minutes of discovery. Service is now operating normally, with no ongoing impact. If any of your uploads failed, please upload those files again. We’re reviewing the incident and are taking any steps to prevent a recurrence. Please get in touch if you experience any further issues. Apologies for any disruption, and thank you for your patience.
Update timeline
- resolved Nov 04, 2026, 09:00 AM UTC
We identified an issue affecting document processing at 9:05am UTC this morning and resolved it by 9:15am UTC, within 10 minutes of discovery. Service is now operating normally, with no ongoing impact. If any of your uploads failed, please upload those files again. We’re reviewing the incident and are taking any steps to prevent a recurrence. Please get in touch if you experience any further issues. Apologies for any disruption, and thank you for your patience.
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