VergeSense experienced a minor incident on July 18, 2023 affecting AWS and Internal Tools and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2023, 07:04 PM UTC
We are currently investigating this issue.
- investigating Jul 18, 2023, 10:07 PM UTC
We are continuing to investigate the issue, and are testing a possible solution.
- investigating Jul 19, 2023, 12:06 AM UTC
We are continuing to investigate the issue. An issue with our BI tool partner is causing our embedded dashboards to appear offline; their engineering team is investigating the root cause and a solution. In the meanwhile, we've confirmed that the underlying data is unaffected and will reappear as soon as the display issue is resolved. We appreciate the ongoing patience.
- investigating Jul 19, 2023, 05:38 PM UTC
We are testing a potential solution. As a reminder, no underlying data is affected by this outage. Thanks for the continued patience, and please expect another update in 1 hour.
- investigating Jul 19, 2023, 06:41 PM UTC
We are continuing to develop a solution. Please expect another update within 2h.
- monitoring Jul 19, 2023, 08:11 PM UTC
We have implemented a solution and are monitoring the fix.
- resolved Jul 19, 2023, 10:33 PM UTC
This incident has been resolved.