VergeSense experienced a notice incident on March 24, 2026 affecting AWS and Azure, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
AWSAzure
Update timeline
- identified Mar 24, 2026, 10:19 PM UTC
The Workplace Assistant feature is currently offline due to an issue with a third-party API. A resolution is actively being developed.
- identified Mar 26, 2026, 10:42 PM UTC
We have deployed a remediation to our platform, but unfortunately, due to a current degradation incident ongoing at our third-party API provider, the Workplace Assistant is still unavailable. We are monitoring the situation and will provide any relevant updates as we are able.
- monitoring Mar 27, 2026, 01:40 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 27, 2026, 01:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 27, 2026, 02:44 AM UTC
This incident has been resolved.