VergeSense Outage History

VergeSense is up right now

VergeSense had 10 outages in the last 2 years totaling 125h 49m of downtime — averaging 0.4 incidents per month.

There were 10 VergeSense outages since July 15, 2025 totaling 125h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://pn8x9l3w1fht.statuspage.io

Critical April 17, 2026

Platform inaccessible

Detected by Pingoru
Apr 17, 2026, 03:03 PM UTC
Resolved
Apr 17, 2026, 06:32 PM UTC
Duration
3h 28m
Affected: AWS
Timeline · 5 updates
  1. investigating Apr 17, 2026, 03:03 PM UTC

    We're experiencing an outage on our dashboard.

  2. monitoring Apr 17, 2026, 03:15 PM UTC

    Platform is back up but we still see some degraded performance

  3. monitoring Apr 17, 2026, 04:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Apr 17, 2026, 04:12 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 17, 2026, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Workplace Assistant Not Available

Detected by Pingoru
Mar 24, 2026, 10:19 PM UTC
Resolved
Mar 27, 2026, 02:44 AM UTC
Duration
2d 4h
Affected: AWSAzure
Timeline · 5 updates
  1. identified Mar 24, 2026, 10:19 PM UTC

    The Workplace Assistant feature is currently offline due to an issue with a third-party API. A resolution is actively being developed.

  2. identified Mar 26, 2026, 10:42 PM UTC

    We have deployed a remediation to our platform, but unfortunately, due to a current degradation incident ongoing at our third-party API provider, the Workplace Assistant is still unavailable. We are monitoring the situation and will provide any relevant updates as we are able.

  3. monitoring Mar 27, 2026, 01:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 27, 2026, 01:40 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 27, 2026, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 21, 2026

Some services unavailable due to Snowflake Data Cloud outage

Detected by Pingoru
Mar 21, 2026, 06:20 AM UTC
Resolved
Mar 21, 2026, 01:57 PM UTC
Duration
7h 37m
Affected: AWSAPIInternal ToolsAzure
Timeline · 3 updates
  1. investigating Mar 21, 2026, 06:20 AM UTC

    Due to an incident affecting our data warehouse vendor Snowflake (https://status.snowflake.com/incidents/p3x136d3mcsp), some features of our API and web application, including but not limited to the Entryway details screen and the buildings history endpoint, are unavailable.

  2. monitoring Mar 21, 2026, 06:21 AM UTC

    Due to an incident affecting our data warehouse vendor Snowflake (https://status.snowflake.com/incidents/p3x136d3mcsp), some features of our API and web application, including but not limited to the Entryway details screen and the buildings history endpoint, are unavailable.

  3. resolved Mar 21, 2026, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 21, 2026

Metrics Processing Outage

Detected by Pingoru
Jan 21, 2026, 07:53 PM UTC
Resolved
Jan 21, 2026, 11:41 PM UTC
Duration
3h 47m
Affected: AWSAPI
Timeline · 3 updates
  1. investigating Jan 21, 2026, 07:53 PM UTC

    We are experiencing issues with our metrics processing service. Metrics for recent hours maybe delayed.

  2. identified Jan 21, 2026, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 21, 2026, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Platform instability

Detected by Pingoru
Nov 03, 2025, 04:00 PM UTC
Resolved
Nov 03, 2025, 05:30 PM UTC
Duration
1h 30m
Affected: AWSAPI
Timeline · 4 updates
  1. investigating Nov 03, 2025, 04:00 PM UTC

    We are currently investigating platform instability.

  2. monitoring Nov 03, 2025, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 03, 2025, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2025, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 25, 2025

Some users are having issues accessing Embedded Reports

Detected by Pingoru
Sep 25, 2025, 06:18 PM UTC
Resolved
Sep 25, 2025, 06:46 PM UTC
Duration
27m
Timeline · 3 updates
  1. investigating Sep 25, 2025, 06:18 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 25, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2025, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 27, 2025

Embedded dashboards not loading for some users

Detected by Pingoru
Aug 27, 2025, 04:42 PM UTC
Resolved
Aug 27, 2025, 05:00 PM UTC
Duration
17m
Timeline · 3 updates
  1. investigating Aug 27, 2025, 04:42 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 27, 2025, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 20, 2025

Reports dashboards degraded performance

Detected by Pingoru
Aug 20, 2025, 05:39 PM UTC
Resolved
Aug 22, 2025, 12:19 PM UTC
Duration
1d 18h
Timeline · 4 updates
  1. investigating Aug 20, 2025, 05:39 PM UTC

    Some Reports dashboards may be not load at all or may load without data. We are investigating the issue.

  2. identified Aug 20, 2025, 08:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2025, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2025, 12:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Delay in Metrics Processing

Detected by Pingoru
Jul 15, 2025, 06:17 PM UTC
Resolved
Jul 15, 2025, 07:33 PM UTC
Duration
1h 15m
Affected: AWS
Timeline · 3 updates
  1. investigating Jul 15, 2025, 06:17 PM UTC

    We are currently investigating a delay in our hourly metrics processing.

  2. monitoring Jul 15, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2025, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →