VergeSense incident

Databases are currently unreachable

Minor Resolved View vendor source →

VergeSense experienced a minor incident on January 15, 2024 affecting AWS and API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 12:43 PM UTC
Resolved
Jan 15, 2024, 03:15 PM UTC
Duration
2h 31m
Detected by Pingoru
Jan 15, 2024, 12:43 PM UTC

Affected components

AWSAPI

Update timeline

  1. investigating Jan 15, 2024, 12:43 PM UTC

    We're seeing database connections failing for the web and API, currently working on resolving this issue

  2. identified Jan 15, 2024, 12:52 PM UTC

    API and web requests are resolved, we are still working on recovering internal tools

  3. monitoring Jan 15, 2024, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2024, 03:15 PM UTC

    Internal tools are now available