VergeSense incident

Elevated platform error rates

Major Resolved View vendor source →

VergeSense experienced a major incident on February 28, 2024 affecting AWS and API, lasting 12h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 02:34 PM UTC
Resolved
Feb 29, 2024, 02:46 AM UTC
Duration
12h 12m
Detected by Pingoru
Feb 28, 2024, 02:34 PM UTC

Affected components

AWSAPI

Update timeline

  1. investigating Feb 28, 2024, 02:34 PM UTC

    We are currently investigating elevated platform error rates.

  2. monitoring Feb 28, 2024, 02:51 PM UTC

    We have put a remediation measure in place and are monitoring the results.

  3. investigating Feb 28, 2024, 05:52 PM UTC

    We are still observing elevated error rates on interactions in the platform. We continue have resources investigating the issue.

  4. monitoring Feb 28, 2024, 06:41 PM UTC

    The platform error rate as subsided. We continue to monitor platform stability and performance.

  5. monitoring Feb 29, 2024, 02:45 AM UTC

    After observing consistent, stable platform performance for some time now, we consider this incident resolved.

  6. resolved Feb 29, 2024, 02:46 AM UTC

    This incident has been resolved.