VergeSense incident

Inability to sign into platform

Major Resolved View vendor source →

VergeSense experienced a major incident on March 5, 2024 affecting AWS, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2024, 09:25 PM UTC
Resolved
Mar 06, 2024, 01:59 AM UTC
Duration
4h 33m
Detected by Pingoru
Mar 05, 2024, 09:25 PM UTC

Affected components

AWS

Update timeline

  1. monitoring Mar 05, 2024, 09:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. identified Mar 05, 2024, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 06, 2024, 12:28 AM UTC

    We have implemented another fix and are monitoring the results.

  4. resolved Mar 06, 2024, 01:59 AM UTC

    We have not observed any sign-in failures for some time now since implementing the latest fix. Therefore, this incident will be marked as resolved.