VergeSense experienced a minor incident on May 7, 2024 affecting AWS and API, lasting 6d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2024, 01:40 PM UTC
We are currently investigating an issue with some of the gateways that back our L302 hardware product. This impacts live data and hourly metrics for impacted devices.
- monitoring May 07, 2024, 04:42 PM UTC
The impacted gateways are beginning the process of being restored and should be starting to come back online.
- monitoring May 08, 2024, 03:06 PM UTC
The impacted gateways continue to be restored. We will update once the recovery process is complete.
- monitoring May 11, 2024, 01:01 AM UTC
Majority of gateways are restored and those remaining offline are being addressed on a case by case basis.
- resolved May 13, 2024, 07:47 PM UTC
Root issue has been identified and resolved where possible. Any outstanding offline gateways are being addressed on a case by case basis.