Important Notice Regarding Your Ultra Security Service

Update timeline

1. investigating Apr 03, 2026, 05:35 AM UTC

   DigiCert is currently experiencing a service disruption. All teams are actively engaged in resolving the issue as soon as possible. All BGP sessions in Tokyo flapped. Upon investigation, an error was observed on routers in those sites. The routers have recovered and all sessions restored, however, this has happened multiple times. Operations teams are investigating. Next Steps: We will provide an update after our operational teams complete their investigation. We are committed to providing the quality of service you have come to expect of us. If you have any questions or issues, please contact us in your most convenient method. 1) Log into the Ultra Security Support Portal - https://security.ultraproducts.support/hc/en-us 2) Email [email protected] 3) Call our toll free number: +1 (844) 929-0808 Select option 1 > option 1 For international customers call: +1 540-835-5462. Regards, Ultra Security Customer Support

2. investigating Apr 03, 2026, 06:01 AM UTC

   The ongoing investigation revealed that a majority of BGP sessions in Los Angeles flapped, as well as some in Marseilles. Site Reliability Engineering is continuing to investigate.

3. resolved Apr 03, 2026, 06:42 AM UTC

   Update: The cause of the flapping has been identified as a routing loop in network devices in Tokyo and Los Angeles. DigiCert's Network Engineering team is working on a solution. All BGP sessions are restored.