Vend incident

Degraded Lightspeed Payments processing may be experienced on R & S-series

Major Resolved View vendor source →

Vend experienced a major incident on July 11, 2026, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 08:03 PM UTC
Resolved
Jul 11, 2026, 08:39 PM UTC
Duration
35m
Detected by Pingoru
Jul 11, 2026, 08:03 PM UTC

Update timeline

  1. investigating Jul 11, 2026, 08:03 PM UTC

    Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.

  2. monitoring Jul 11, 2026, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2026, 08:39 PM UTC

    This incident has been resolved.