Vend incident

Slow Payment Processing in R-Series

Critical Resolved View vendor source →

Vend experienced a critical incident on July 11, 2026, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 08:06 PM UTC
Resolved
Jul 11, 2026, 08:18 PM UTC
Duration
11m
Detected by Pingoru
Jul 11, 2026, 08:06 PM UTC

Update timeline

  1. investigating Jul 11, 2026, 08:06 PM UTC

    The Lightspeed Payments terminal gets stuck on "Processing" after a customer uses their card. Restarting the terminal did not resolve the issue, and payment processing times are currently much longer than normal.