Vend incident

Lightspeed Invoicing Customer Deposit Balance Discrepancies

Major Resolved View vendor source →

Vend experienced a major incident on April 2, 2026, lasting 5d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 01:40 PM UTC
Resolved
Apr 08, 2026, 09:29 AM UTC
Duration
5d 19h
Detected by Pingoru
Apr 02, 2026, 01:40 PM UTC

Update timeline

  1. investigating Apr 02, 2026, 01:40 PM UTC

    We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.

  2. investigating Apr 02, 2026, 02:39 PM UTC

    We are continuing to investigate the issue.

  3. identified Apr 02, 2026, 03:19 PM UTC

    The issue has been identified and a fix is being implemented by reverting the impacted accounts.

  4. monitoring Apr 02, 2026, 03:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 08, 2026, 09:29 AM UTC

    This incident has been resolved.