Vena Solutions experienced a major incident on October 20, 2025 affecting US1 and US2 and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:23 PM UTC
We are currently experiencing a service outage affecting the Vena platform hubs in the us-east-1 region. Our team has identified the issue as being related to our cloud service provider, AWS, and is actively working to restore full functionality as quickly as possible.
- investigating Oct 20, 2025, 04:22 PM UTC
Due to the ongoing AWS outage, our platform is currently facing issues with audit history (data is retained but not visible) and interminent failures Vena tables, ETLs, and APIs. We are closely monitoring the situation and will share updates as they come in.
- investigating Oct 20, 2025, 06:26 PM UTC
We are observing signs of recovery and services are beginning to stabilize. Our team continues to actively monitor the situation until full stability is confirmed across all affected components.
- identified Oct 20, 2025, 07:53 PM UTC
Our team continues monitoring the systems until full stability is confirmed, and will share updates as they come in.
- monitoring Oct 20, 2025, 09:08 PM UTC
We are currently monitoring the US2 and US4 hubs, which remain stable. We continue to observe infrastructure issues affecting the US1 and SS hubs and are awaiting further updates from our cloud service provider. Our team is actively monitoring the situation and will provide additional information as it becomes available.
- monitoring Oct 20, 2025, 10:18 PM UTC
We have observed recovery in the SS hub, which is now fully operational and stable. The US2 and US4 hubs remain functional. Our team is monitoring all hubs closely and will share additional updates as they become available.
- monitoring Oct 21, 2025, 12:26 AM UTC
Our team continues to monitor all hubs closely. The US1 hub remains affected by the infrastructure issues from our cloud service provider. We will share additional updates as they become available.
- monitoring Oct 21, 2025, 02:22 AM UTC
We have identified that the remaining issues impacting the US1 hub are due to ongoing infrastructure problems reported by our cloud provider. Our team is continuing to monitor system health and will provide further updates as the situation progresses.
- monitoring Oct 21, 2025, 04:00 AM UTC
The US1 hub is showing recovery, and core services are processing queued workloads. Some ETL delays may continue as systems stabilize. Other hubs remain fully operational.
- monitoring Oct 21, 2025, 08:41 AM UTC
The US1 hub has now fully recovered and is operational. We will continue to observe the environment to ensure stability across all regions.
- monitoring Oct 21, 2025, 09:33 AM UTC
The US1 hub has recovered from the earlier infrastructure issues and is operational, though we are still observing ETL issues in this hub. We will provide further updates as we continue to monitor and validate stability. Other hubs remain fully operational.
- monitoring Oct 21, 2025, 02:34 PM UTC
The US1 hub remains stable and fully functional. We’re keeping it under close observation until our cloud provider confirms complete resolution of the latest infrastructure issues
- resolved Oct 21, 2025, 04:02 PM UTC
These hubs are stable and fully operational, and our team has confirmed normal performance across the impacted services.