Vena Solutions incident

Vena Copilot unavailable - US1, US2, US3, US5

Major Resolved View vendor source →

Vena Solutions experienced a major incident on October 24, 2025 affecting US1 and US2 and 1 more component, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 08:57 PM UTC
Resolved
Oct 25, 2025, 01:52 AM UTC
Duration
4h 54m
Detected by Pingoru
Oct 24, 2025, 08:57 PM UTC

Affected components

US1US2US3US5

Update timeline

  1. investigating Oct 24, 2025, 08:57 PM UTC

    We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.

  2. identified Oct 24, 2025, 10:57 PM UTC

    Our cloud provider is experiencing an issue affecting Copilot services in US regions. Users may encounter authentication errors. We’re actively working with the provider to restore full service.

  3. resolved Oct 25, 2025, 01:52 AM UTC

    The issue affecting Copilot functionality in US regions has been resolved. All services are now operating normally.