Veeqo incident

Incident with new order visibility and product visibility

Major Resolved View vendor source →

Veeqo experienced a major incident on May 8, 2026, lasting 8h 14m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:41 AM UTC
Resolved
May 08, 2026, 02:56 PM UTC
Duration
8h 14m
Detected by Pingoru
May 08, 2026, 06:41 AM UTC

Update timeline

  1. investigating May 08, 2026, 06:41 AM UTC

    Currently there is an issue ongoing meaning some new orders are unable to be seen in Veeqo. The issue has been reported to our development team, who are currently investigating. We’re sorry if this is impacting your business and want to assure you that our development team are actively working towards a resolution. Please check below for updates. Thank you for your patience.

  2. investigating May 08, 2026, 08:14 AM UTC

    The team are aware of the cause of the problem and are working towards recovery. We'll provide a further update in 30 minutes. (09:45 UK time).

  3. investigating May 08, 2026, 12:14 PM UTC

    The issue has been mitigated so Veeqo should be behaving as expected - please let us know if you are not seeing this behaviour by getting in contact with support. The team are continuing to work on the issue as needed.

  4. resolved May 08, 2026, 02:56 PM UTC

    This incident has now been marked as resolved. This issue was caused by an outage in Amazon Web Services which had knock-on impact to Veeqo. We apologise for any inconvenience or disruption this may have caused. If you are still experiencing any issues related to this outage please just let us know via the support messenger and we'll be happy to provide further assistance.