Vector Outage History
Vector is up right nowPingoru has recorded 28 incidents for Vector: 22 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 15 | 56 of 720 (8%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 19 (0%) |
Incidents, newest first
Minor September 3, 2026 Database slowness causing delays 2h Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Sep 03, 2026, 06:15 PM UTC· resolved Sep 03, 2026, 08:15 PM UTC
- investigating Sep 03, 2026, 06:15 PM UTC
A slowdown in processing is causing sitewide delays. Our engineers are actively investigating; we will provide an update on the hour.
- resolved Sep 03, 2026, 08:15 PM UTC
The database has recovered and we are seeing faster processing times. This should be fully resolved.
Minor August 18, 2026 Google Cloud Platform issues causing system delays 1h 15m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Aug 18, 2026, 09:43 PM UTC· resolved Aug 18, 2026, 10:58 PM UTC
- investigating Aug 18, 2026, 09:43 PM UTC
Ongoing GCP issues are causing latency sitewide. Our engineers are actively working to resolve system performance degradation.
- resolved Aug 18, 2026, 10:58 PM UTC
We are seeing system recovery across all services.
Minor July 9, 2026 Intermittent slowdowns 1h 13m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jul 09, 2026, 05:26 PM UTC· resolved Jul 09, 2026, 06:39 PM UTC
- investigating Jul 09, 2026, 05:26 PM UTC
Our engineers are working to push a solution for an issue that may be causing intermittent delays sitewide.
- resolved Jul 09, 2026, 06:39 PM UTC
After monitoring a consistent period of stability, all services have been restored and are functioning as expected.
Minor June 26, 2026 Indexing backup 27m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests))
Started Jun 26, 2026, 08:35 PM UTC· resolved Jun 26, 2026, 09:02 PM UTC
- investigating Jun 26, 2026, 08:35 PM UTC
Our engineers are investigating an indexing backup that may cause loading delays.
- resolved Jun 26, 2026, 09:02 PM UTC
Our engineers have resolved the issue. All services are operational.
Minor June 23, 2026 Loading delays 1h 42m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 23, 2026, 12:21 PM UTC· resolved Jun 23, 2026, 02:03 PM UTC
- investigating Jun 23, 2026, 12:21 PM UTC
Our engineers are investigating loading delays.
- resolved Jun 23, 2026, 02:03 PM UTC
Our engineers have resolved an issue preventing entities from flowing.
Minor June 17, 2026 System delays – Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com)), Direct Monitoring (SFTP Server)
Started Jun 17, 2026, 08:58 PM UTC· resolved Jun 17, 2026, 08:58 PM UTC
No vendor updates were posted for this incident.
Minor June 17, 2026 Timeouts when connecting to our servers 8h 28m Direct Monitoring (SFTP Server), Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 17, 2026, 02:09 PM UTC· resolved Jun 17, 2026, 10:37 PM UTC
- investigating Jun 17, 2026, 02:09 PM UTC
Services are degraded at this time. Our engineers are aware of the issues and working on identifying and resolving them.
- investigating Jun 17, 2026, 06:58 PM UTC
Our engineers have observed consistent stability in server activity.
- investigating Jun 17, 2026, 08:37 PM UTC
We are seeing queue backups that may cause loading delays in the web app and in SMS.
- resolved Jun 17, 2026, 10:37 PM UTC
Queue backups resolved.
Major June 16, 2026 Some services are down 12h 42m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 16, 2026, 12:51 PM UTC· resolved Jun 17, 2026, 01:33 AM UTC
- investigating Jun 16, 2026, 12:51 PM UTC
Our engineers are investigating an issue preventing workflows from proceeding.
- resolved Jun 17, 2026, 01:33 AM UTC
Our engineers have resolved the brief period of downtime. Workflows should proceed as expected.
Minor June 15, 2026 Sitewide delays 8h 24m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 15, 2026, 04:48 PM UTC· resolved Jun 16, 2026, 01:12 AM UTC
- investigating Jun 15, 2026, 04:48 PM UTC
Our engineers are working to resolve server backups that are causing moderate delays across services.
- resolved Jun 16, 2026, 01:12 AM UTC
Our engineers have resolved the queue backups; all services are functional.
Minor June 12, 2026 Resolved: System delays – Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com)), Direct Monitoring (SFTP Server)
Started Jun 12, 2026, 05:07 PM UTC· resolved Jun 12, 2026, 05:07 PM UTC
No vendor updates were posted for this incident.
Minor June 12, 2026 Delay when processing requests 4h 2m Direct Monitoring (SFTP Server), Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 12, 2026, 01:05 PM UTC· resolved Jun 12, 2026, 05:07 PM UTC
- investigating Jun 12, 2026, 01:05 PM UTC
System recovery update - functionality restored with minor delays. Our engineers are aware of an issue impacting server connection and actively investigating. We will provide an update on the hour.
- investigating Jun 12, 2026, 03:59 PM UTC
We are seeing system recovery across services and are monitoring for stability.
- resolved Jun 12, 2026, 05:07 PM UTC
Our servers have fully recovered and all services have been restored.
Minor June 12, 2026 Sitewide Downtime 7h 46m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 12, 2026, 01:02 PM UTC· resolved Jun 12, 2026, 08:48 PM UTC
- investigating Jun 12, 2026, 01:02 PM UTC
Our engineers are investigating an issue on our servers that may be causing extreme delays.
- investigating Jun 12, 2026, 04:34 PM UTC
Services are running with some delays.
- resolved Jun 12, 2026, 08:48 PM UTC
Our engineers have resolved queue backups and all services are operational.
Minor June 11, 2026 Indexing server backup 12h 15m Direct Monitoring (Core Services (API Requests))
Started Jun 11, 2026, 12:40 PM UTC· resolved Jun 12, 2026, 12:55 AM UTC
- investigating Jun 11, 2026, 12:40 PM UTC
Our engineers are investigating a spike in activity that may cause indexing delays.
- resolved Jun 12, 2026, 12:55 AM UTC
Our engineers have resolved the indexing backup.
Minor June 8, 2026 SMS Delays 2h 53m Direct Monitoring (Core Services (API Requests))
Started Jun 08, 2026, 01:10 PM UTC· resolved Jun 08, 2026, 04:03 PM UTC
- investigating Jun 08, 2026, 01:10 PM UTC
Our engineers are investigating SMS delays.
- resolved Jun 08, 2026, 04:03 PM UTC
Improved server handling of SMS. All clear.
Minor June 5, 2026 Services functioning as exp... – Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com)), Direct Monitoring (SFTP Server)
Started Jun 05, 2026, 11:08 PM UTC· resolved Jun 05, 2026, 11:08 PM UTC
No vendor updates were posted for this incident.
Minor June 5, 2026 Extreme latency 45m Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Jun 05, 2026, 10:23 PM UTC· resolved Jun 05, 2026, 11:08 PM UTC
- investigating Jun 05, 2026, 10:23 PM UTC
We are currently experiencing latency across services. Our engineers are urgently investigating.
- resolved Jun 05, 2026, 11:08 PM UTC
We are no longer seeing delays or cause for latency and all services are operational.
Major June 1, 2026 RESOLVED - Major delays – Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com)), Direct Monitoring (SFTP Server)
Started Jun 01, 2026, 03:10 PM UTC· resolved Jun 01, 2026, 03:10 PM UTC
No vendor updates were posted for this incident.
Major June 1, 2026 Major delays 50m Direct Monitoring (Core Services (API Requests))
Started Jun 01, 2026, 02:20 PM UTC· resolved Jun 01, 2026, 03:10 PM UTC
- investigating Jun 01, 2026, 02:20 PM UTC
We are currently seeing major delays on our servers which impact appointments and workflows. We will be back with an update in an hour.
- resolved Jun 01, 2026, 03:10 PM UTC
We are seeing full recovery; the incident is resolved.
Minor April 10, 2026 Sitewide downtime: API Issues 5m Direct Monitoring (SFTP Server), Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Apr 10, 2026, 05:42 PM UTC· resolved Apr 10, 2026, 05:47 PM UTC
- investigating Apr 10, 2026, 05:42 PM UTC
Our engineers are aware of intermittent API Issues that are causing sitewide downtime. We are actively working to resolve this and will update you on the hour.
- resolved Apr 10, 2026, 05:47 PM UTC
We have identified the root cause. The issue is now resolved.
Minor March 30, 2026 Anomalies with check-in data visibility 22h 21m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Mar 30, 2026, 06:19 PM UTC· resolved Mar 31, 2026, 04:40 PM UTC
- investigating Mar 30, 2026, 06:19 PM UTC
Disappearing check-ins: Records that existed in the system were not returned in the check-in view. Duplicate entries: The same check-in record appeared multiple times in the list view. Inaccurate counts: The bubble count indicators shown in the interface did not match the actual number of rows displayed.
- investigating Mar 31, 2026, 02:25 PM UTC
Root cause identification and issue: The root cause was identified as an Elasticsearch configuration change for document thinning that produced unintended side effects in the search and data retrieval layer.
- investigating Mar 31, 2026, 04:35 PM UTC
Fix pushed: The successful fix was implemented by disabling (rolling back) the document thinning feature.
- resolved Mar 31, 2026, 04:40 PM UTC
Service returned to normal: Services were restored and affected customers confirmed check-in data was displaying correctly shortly after the 9:40 AM ET configuration change.
Major February 20, 2026 Services are degraded - Cloudflare outage 59m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests))
Started Feb 20, 2026, 03:41 PM UTC· resolved Feb 20, 2026, 04:40 PM UTC
- investigating Feb 20, 2026, 03:41 PM UTC
Services are back online.
- resolved Feb 20, 2026, 04:40 PM UTC
Our upstream provider Cloudflare has resumed normal operations and all of our customer traffic should have returned to normal
Major November 18, 2025 Customer Web Portal intermittently unavailable 3h 48m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Nov 18, 2025, 01:27 PM UTC· resolved Nov 18, 2025, 05:15 PM UTC
- investigating Nov 18, 2025, 01:27 PM UTC
Cloudflare outage affecting our websites
- investigating Nov 18, 2025, 03:30 PM UTC
Services are recovering at this time. You may experience intermittent issues with app.withvector.com or m.withvector.com as Cloudflare (a global internet provider) continues to recover.
- resolved Nov 18, 2025, 05:15 PM UTC
At this time Cloudflare has fixed the majority of their services and while intermittent slowness may be observed, all services appear up and operational at this time.
Minor October 1, 2025 Investigating Slowdowns 1h 56m Direct Monitoring (Web App (app.withvector.com))
Started Oct 01, 2025, 02:37 PM UTC· resolved Oct 01, 2025, 04:33 PM UTC
- investigating Oct 01, 2025, 02:37 PM UTC
We are currently investigating system slowdowns. Services may be degraded at this time. Our engineering team is actively working to investigate and implement a solution. We will provide an update as soon as more information becomes available.
- investigating Oct 01, 2025, 03:12 PM UTC
We are seeing initial signs of system recovery. Services are operational, though users may still experience residual slowdowns as we process the backlog. We’ll continue to share updates here.
- resolved Oct 01, 2025, 04:33 PM UTC
We have fully recovered. Thank you for your patience as our team worked to resolve this issue.
Minor September 4, 2025 Investigating slowdown 3h 7m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests)), Direct Monitoring (Mobile Web (m.withvector.com))
Started Sep 04, 2025, 04:09 PM UTC· resolved Sep 04, 2025, 07:16 PM UTC
- investigating Sep 04, 2025, 04:09 PM UTC
We are currently investigating reports of degraded performance. Our engineering team is actively working to investigate and implement a solution. We will provide an update as soon as more information becomes available. Thank you for your patience.
- investigating Sep 04, 2025, 06:45 PM UTC
Systems are recovering and performance is improving. Some residual slowness may remain as we catch up. Our team is continuing to monitor closely. Thank you for your patience.
- resolved Sep 04, 2025, 07:16 PM UTC
We’ve identified the root cause of the issue and deployed a fix. System performance has since stabilized and should now be back to normal. We truly appreciate your patience and partnership as we worked to resolve this.
Minor July 18, 2025 Slowdown while recovering 38m Direct Monitoring (Web App (app.withvector.com)), Direct Monitoring (Core Services (API Requests))
Started Jul 18, 2025, 04:06 PM UTC· resolved Jul 18, 2025, 04:44 PM UTC
- investigating Jul 18, 2025, 04:06 PM UTC
Some Vector services may be degraded due to an issue with Google Cloud Services. We are seeing that they are beginning to recover, and we are continuing to process anything that was stalled during Google's service degradation period
- resolved Jul 18, 2025, 04:44 PM UTC
All services should be running normal at this time