Affected components
Direct Monitoring (Web App (app.withvector.com))Direct Monitoring (Core Services (API Requests))Direct Monitoring (Mobile Web (m.withvector.com))
Update timeline
- investigating Mar 30, 2026, 06:19 PM UTC
Disappearing check-ins: Records that existed in the system were not returned in the check-in view. Duplicate entries: The same check-in record appeared multiple times in the list view. Inaccurate counts: The bubble count indicators shown in the interface did not match the actual number of rows displayed.
- resolved Mar 31, 2026, 04:40 PM UTC
Service returned to normal: Services were restored and affected customers confirmed check-in data was displaying correctly shortly after the 9:40 AM ET configuration change.
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