Vantiv experienced a notice incident on February 11, 2026 affecting Query API, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Query API
Update timeline
- identified Feb 11, 2026, 07:22 AM UTC
We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.
- resolved Feb 11, 2026, 07:31 AM UTC
We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.